Hospitality Team Member (Night Security)

Blind Veterans UK; Rustington; On-site; GBP 13,000 - 18,000; Part time

Job summary

An established industry player is seeking a dedicated Hospitality Team Member to join their night security team. This part-time role requires a proactive individual who excels in customer service and administration, ensuring a safe and secure environment for beneficiaries. You'll be responsible for managing bookings, handling payments, and providing excellent support to guests. If you are organized, possess strong communication skills, and are ready to work night shifts, this opportunity offers a fulfilling way to make a difference in the lives of those you serve.

Qualifications

• General education to GCSE level in English Language and Mathematics.
• Security Industry Authority Badge – Door supervision licensed premises.

Responsibilities

• Ensure smooth running of the Centre and high-quality customer service.
• Manage beneficiary payments and maintain accurate records.

Skills

Customer care skills

Administration

Security Industry Authority Badge

Microsoft Office

Communication skills

Education

GCSE in English Language

GCSE in Mathematics

Tools

Database systems

Intranet

Job description

Hospitality Team Member (Night Security)
Part time 19 hours per week (0.5FTE)
Location: Rustington
Salary: £13,468.88 (full time equivalent £26,583.29)

We’re looking for highly organised and customer focused individuals who are proficient in bookings, administration and front of house duties.

Key responsibilities:

- Working to ensure the smooth running of the Centre, to provide a high-quality customer service experience to all beneficiaries and guests.
- To take responsibility for the administration of beneficiaries’ payments in the Centre and maintain an accurate record of invoices and collect payments.
- Develop, monitor and manage a beneficiary feedback model.
- Responsible for bookings at the Centre, ensuring all personal and accommodation requirements are met.
- Work with the Health Coordinator to review upcoming beneficiary bookings and contact beneficiaries prior to arrival to ensure the appropriate level of care is provided
- Operate the main switchboard responding to all calls, taking beneficiary bookings and diverting to appropriate departments.
- Ensure efficient deliveries and mail distribution system.
- Manage Safety and Security Systems ensuring all Front of House aspects of Health and Safety and the Fire Evacuation of the building.
- Provide a full range of administration support and professional administrative services.
- Provide patient and effective room and centre orientation to beneficiaries.
- Ensure the Centre is safe and secure at night including regular patrols, manning and monitoring CCTV.

This role will involve working night shifts and also include additional unsocial hours payment.

Essential qualifications, experience and skills required for this role:

- General education to GCSE level in English Language and Mathematics
- Security Industry Authority Badge – Door supervision licensed premises
- Customer care skills
- Working knowledge of Microsoft Office, database systems and intranet
- Excellent telephone manner
- Self-starter with proactive attitude towards the resolution of any issues or delays
- Skilled communicator with requirements to engage with individuals at all levels

This position is subject to Enhanced Disclosure and Barring Service checks.

Closing date: Friday 17 May 2025