Hospitality Team Member- 40 hrs

www.findapprenticeship.service.gov.uk - Jobboard; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Job summary

A vibrant leisure destination is seeking a full-time Hospitality Team Member in Birmingham. The role involves ensuring excellent customer service and maintaining cleanliness in the casino bar and restaurant. Candidates should possess a flexible attitude and ideally have previous experience. The position offers various employee benefits such as a discounted gym membership and career development opportunities.

Benefits

Online Discount portal

Flexible benefits

Life Cover

Discounted on-site gym membership

Free on-site parking

Qualifications

• Previous experience in a similar position is preferred.
• Ability to adhere to health & safety, and hygiene regulations.
• Effective communication skills.

Responsibilities

• Ensure exceptional customer care.
• Contribute to continuous business improvement.
• Operate tills and handle cash.
• Wait tables and maintain cleanliness.
• Proactively identify food and beverage requirements.

Skills

Excellent customer service

Teamwork

Cash handling

Flexibility

Job description

We are currently looking for a full-time Hospitality Team Member to join our team working 40 hours per week. We seek enthusiastic and dynamic candidates with a passion for delivering excellent customer service and a flexible attitude towards changing priorities and procedures, including shifts/rotas.

This role involves working in the casino bar and restaurant. Ideally, candidates should have previous experience in a similar position.

Key responsibilities include:

1. Ensuring an exceptional standard of customer care, adhering to all company procedures, processes, health & safety, and hygiene regulations.
2. Being an effective team player contributing to continuous business improvement.
3. Operating tills and handling cash.
4. Waiting tables and clearing cutlery and glasses, ensuring all items are washed, cleaned, and stored correctly.
5. Proactively identifying food and beverage requirements.
6. Maintaining cleanliness and tidiness in all casino areas.

We offer various benefits, including:

• Online Discount portal
• Flexible benefits such as extra holiday purchase, dental insurance, health cash plan, critical illness cover, and travel insurance
• Life Cover
• Discounts across Resorts World Birmingham, NEC Campus, and wider Genting UK brand
• Discounted on-site gym membership
• Discounted bus and rail passes with National Express
• Pension scheme
• Uniform provided
• Employee Assistance Programme
• Free on-site parking
• Staff discounts at various venues including Genting Hotel, Santai Spa, Sky Bar & Restaurant, Vortex, and more

We foster a fun environment with company-funded engagement events, recognition programs, career progression opportunities via our online learning portal Genting Academy, and various employee incentives.

*Subject to eligibility

Resorts World is a vibrant leisure destination owned by Genting UK Ltd., featuring brands like Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Arcade, and The Sports Bar. Located opposite the NEC and Resorts World Arena, it attracts millions annually for concerts, exhibitions, and events, offering a dynamic and fast-paced work environment.

As an inclusive employer, we celebrate diversity and are committed to providing support during the application process, including any necessary adjustments. Please contact us if needed.