Hospitality Team Member - 20 hours

Genting Casinos UK Ltd.; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading entertainment venue in Birmingham is seeking a part-time Hospitality Team Member. The role involves providing exceptional customer service in the casino bar and restaurant, with responsibilities including operating tills, maintaining cleanliness, and proactively identifying food and beverage needs. Previous experience is preferred. The position offers flexible benefits and opportunities for career progression.

Benefits

Online discount portal

Flexible benefits options

Discounted gym membership

Pension scheme

Free on-site parking

Qualifications

• Previous experience in a hospitality role is preferred.
• Ability to operate tills and handle cash transactions.
• Knowledge of health and safety regulations.

Responsibilities

• Provide exceptional customer care adhering to company procedures.
• Contribute to business improvement as an effective team player.
• Maintain cleanliness and tidiness in all casino areas.

Skills

Excellent customer service

Flexibility towards changing priorities

Team player

Job description

We are currently seeking a part-time Hospitality Team Member to join our team, working 40 hours per week. We seek enthusiastic and dynamic candidates with a passion for delivering excellent customer service and a flexible attitude towards changing priorities and procedures, including shift adjustments.

This role involves working in the casino bar and restaurant. Previous experience in a similar position is preferred.

Key responsibilities include:

1. Providing exceptional customer care while adhering to all company procedures, health & safety, and hygiene regulations.
2. Contributing to continuous business improvement as an effective team player.
3. Operating tills and handling cash transactions.
4. Waiting tables and clearing cutlery and glasses, ensuring all items are washed, cleaned, and stored correctly.
5. Proactively identifying food and beverage requirements.
6. Maintaining cleanliness and tidiness in all casino areas.

Benefits include:

• Access to an online discount portal.
• Flexible benefits options such as extra holiday purchase, dental insurance, Health Cash Plan, critical illness cover, and travel insurance.
• Life cover and numerous discounts across Resorts World Birmingham, NEC Campus, and the wider Genting UK brand.
• Discounted on-site gym membership and bus/rail passes with National Express.
• Pension scheme and uniform provided.
• Employee Assistance Programme and free on-site parking.
• Staff discounts at Genting Hotel, Santai Spa, Sky Bar & Restaurant, and other venues.

We host company-funded events and offer rewards such as Lifestyle Vouchers, long service awards, team incentives, a social fund, and annual Christmas presents. Career progression is supported through our online learning portal, Genting Academy.

*Subject to eligibility

Resorts World, owned by Genting UK Ltd, is a vibrant leisure destination featuring casinos, spas, hotels, restaurants, and entertainment venues. Located opposite the Resorts World Arena and NEC, it attracts millions annually for concerts, exhibitions, and events. We embrace diversity and inclusion and are committed to supporting all applicants. For interview support or adjustments, please contact us.