Hospitality Team Member

Genting Casinos; Greater London; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Private GP helpline

Discount portal for retailers

Life assurance

Employee assistance programme

20% gym discount

Mental health support

Family-friendly policies

Health cash plan

Résumé du poste

Genting Casinos UK Limited is seeking hospitality team members to deliver outstanding customer service in our bars and restaurants in London. You will follow company procedures and health and safety regulations while presenting a high standard of service.

You will handle tills, manage cash, prepare and serve food and drinks, and clear tables for customers. The role requires flexibility to work night shifts and weekends, with a competitive salary, development opportunities, and a wide range of

Qualifications

• Experience in hospitality or customer-facing roles preferred.
• Able to work nights and weekends.
• Comfortable handling cash and using a till.

Responsabilités

• Ensure an exceptional standard of customer care while following company procedures and health and safety regulations.
• Be an effective team member contributing to business improvement.
• Operate tills and handle cash accurately.

Connaissances

Customer service

Cash handling

Food service

Team player

Shift work

Description du poste

Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry?

We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.

Key skills and responsibilities include:

• Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
• Being an effective team player who contributes to business improvement.
• Till operation and cash handling.
• Prepare and serve food and drinks ensuring a high standard of presentation.
• Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
• Being flexible and able to work a variety of shifts including night shifts and weekends.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits - read more details below.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.