Hospitality Team Member

TN United Kingdom; City of Edinburgh; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking enthusiastic hospitality team members for a vibrant casino environment. This role offers the opportunity to provide exceptional customer service in a fast-paced setting, ensuring guests enjoy their experience while adhering to health and safety standards. With a commitment to employee welfare, the company provides a range of benefits, including a private GP helpline and mental health support. Join a team that values diversity and offers growth through its online learning portal and social activities. If you thrive in a dynamic atmosphere and enjoy working with people, this position is perfect for you.

Benefits

Private GP helpline

Discount portal for retailers

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Family-friendly policies

Health Cash Plan

Critical illness cover

Travel insurance

Qualifications

• Passion for customer service and bubbly personality.
• Ability to work flexibly across various shifts.

Responsibilities

• Ensure high standards of customer care and hygiene regulations.
• Handle till operations and cash transactions effectively.
• Prepare and serve food and drinks with high presentation standards.

Skills

Customer Service

Teamwork

Cash Handling

Food and Beverage Preparation

Job description

Hospitality Team Member - Genting Casino Edinburgh Fountain Park

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Salary: £25,578.00 per annum

Brand: Genting Casinos

Published: 27 Apr 2025

Location: Genting Casino Edinburgh Fountain Park

Department: Hospitality

Closing Date: 07/06/2025

Job Description

Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry?

We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service in our bars and restaurants, following company procedures, processes, and health and safety and hygiene regulations.

Key Responsibilities

• Ensuring high standards of customer care while adhering to all company procedures, health and safety, and hygiene regulations.
• Being an effective team player who contributes to business improvement.
• Handling till operations and cash transactions.
• Preparing and serving food and drinks with high presentation standards.
• Clearing tables and ensuring cleanliness and proper storage of items.
• Working flexibly across various shifts, including nights and weekends.

What We Offer

Alongside an excellent salary, we provide a wide range of employee benefits:

Company-funded benefits

• Private GP helpline
• Discount portal for retailers, restaurants, leisure, and more
• Life assurance
• Employee assistance programme with 24/7 confidential advice and counselling
• 20% discounted gym membership
• Mental health support
• Family-friendly and wellbeing policies

Flexible benefits* (eligibility applies)

• Health Cash Plan (company-funded at level 1)
• Critical illness cover
• Travel insurance
• Health screening

Rewards and Development

• Genting Academy online learning portal
• Long service awards
• Staff social fund
• Annual Christmas gift
• Social activities like pub quizzes, awards, and football tournaments

*Subject to eligibility.

About Our Business

Genting Casinos is a leading leisure business in the UK, committed to delivering outstanding service. As part of the Genting Group, employing 62,000 worldwide, we value diversity and strive for an inclusive environment. We support our colleagues and customers and are happy to assist with interview arrangements or adjustments needed.