Hospitality Team Leader/Manager - Leisure Centre

Flow Recruitment; St Albans; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading leisure centre operator in St Albans is looking for a dynamic F&B Team Leader to ensure top-notch service and operations. The role involves managing the catering team, training staff, and overseeing the F&B operations in a busy environment. The ideal candidate will have 18 months of experience in hospitality, strong leadership skills, and a commitment to excellence.

Qualifications

• At least 18 months of hospitality operations experience.
• Supervisory and team leadership skills.

Responsibilities

• Manage the catering team to minimize customer complaints.
• Train and develop team members on service standards.
• Oversee the F&B operation and manage costs.

Skills

Team Leadership

Communication

Customer Service

Upselling

Job description

Our client, one of the UK's largest and most progressive Leisure Centre operators, is currently seeking a F&B Team Leader to join their flagship site in St Albans.

Main Objective:

To ensure that F&B services meet the requirements of the organization and customers, with all resources deployed in an efficient, cost-effective, and safe manner. Ensuring all policies and procedures are followed, monitored, and recorded.

Responsibilities:

• Manage the catering team and facilities daily to maintain no more than 10 customer complaints per month and ensure greeting and meet & greet of customers within 30 seconds of entry.
• Train, develop, and monitor team members. Promote food & beverage offerings through upselling and minimize waiting times to under 5 minutes.
• Operate a till within departmental procedures.
• Create and manage rotas aligned with the budget.
• Oversee the F&B operation across all areas of the leisure centre, including café, restaurant, hospitality, kitchen, stores, back-of-house, bars, and the EQMS.
• Ensure equipment used in F&B is maintained, stored, cleaned, and meets company standards. Check in and re-check hire and vending equipment upon departure.
• Manage ordering, storage, production, and service of food and beverages, including vending, light equipment, laundry, disposables, and cleaning materials. Maintain wastage records, stock controls, and conduct weekly and monthly stock takes. Control costs and GP, input new products, and manage GP and sales sheets to achieve targets.

We seek dynamic and engaging leaders with at least 18 months of hospitality operations experience. Candidates should have supervisory and team leadership skills, with the ability to manage multi-use F&B operations.