Hospitality Team Leader

Integrated Care System; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider is seeking a Hospitality Team Leader for Spire Parkway Hospital in Birmingham. In this role, you will lead and manage the hospitality team to ensure the highest standards of service delivery. Candidates should possess strong leadership and organizational skills, along with experience in the food service industry. The position offers a competitive salary and benefits including 35 days annual leave, private medical insurance, and a contributory pension plan.

Benefits

35 days annual leave inclusive of bank holidays

Employer and employee contributory pension

Private medical insurance

Life assurance

Free onsite parking

Qualifications

• Experience in Food service.
• Experience in leading and managing a team within hospitality.
• Experience of working in a similar environment.

Responsibilities

• Lead, motivate and manage the hospitality team.
• Ensure high standards of service.
• Manage staff rotas and stock levels.

Skills

Leadership

Team Management

Organizational Skills

Time Management

Professional Communication

Education

GCSE or equivalent in Maths and English

Job description

Hospitality Team Leader| Hospitality | Spire Parkway Hospital | 37.5 hours per week, Permanent | Solihull |

Spire Parkway Hospital have an exciting opportunity for a Hospitality team leader to join our welcoming Hospitality team on a full time basis.

Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers. Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, womens health and cancer care. We have 51 bedrooms and five operating theatres.

Main duties of the job

Duties and responsibilities:

• To lead, motivate and direct all direct reports as well as managing staff in the absence of the Hospitality Manager.
• Be responsible for ensuring the highest standards are maintained. To provide and assist in putting into place efficient and effective working practice
• To assist in delivering the necessary training to all staff to ensure that the very highest standards are consistent and ensuring that staff competencies are completed and kept up to date.
• Attend regular briefing sessions with the Hospitality Manager. To attend and hold regular meetings with all front of house and kitchen staff and communicate the appropriate requirements and suggestions from all meetings attended.
• To ensure that correct stock levels of chemicals, disposables, linen, staff uniforms is always available. To monitor suppliers performance and record any shortfalls.
• On consultation with the Hospitality Manager to ensure that written operational policies for the department are documented and in accordance with Spire Healthcare policies and staff are trained accordingly.
• To assist in the prevention and control of infection within a specific area of practice, working under the guidance of the Hospital Infection Control Lead. To act as a departmental link person and role model to help create an environment that will promote the safety of patients, visitors and staff.
• To be responsible for the staff rota ensuring that staff are rostered on for the needs of the business.

About us

At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We're committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.

Job responsibilities

Who we're looking for:

• Good standard of education. GCSE or equivalent in Maths and English preferable.
• Experience in the field of Food service
• Experience in leading and managing a team within hospitality
• Experience of working in similar environment
• Professional telephone manner.
• Goodorganisationalskillsandtimemanagement.

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• Spire for you reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Free onsite parking

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Lukala Weber at [e-mail] or 07516 506185

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Person Specification

Experience

• Please see above
• Please see above

Qualifications

• Please see above
• Please see above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.