Hospitality Support Assistant

Sanctuary Group; Worcester; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading organization in healthcare and hospitality is seeking a Hospitality Support Assistant to join their team in Worcester. This role involves providing administrative support, managing communications, and contributing to project management efforts. With a commitment to employee wellbeing, the organization offers an attractive employment package including generous leave and supportive employee benefits.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Experience in a similar administrative or customer service role.
• Ability to provide professional administrative support.
• Track record of meeting deadlines and managing priorities.

Responsibilities

• Serve as a point of contact for the Hospitality team, managing communications.
• Provide administrative support, maintaining organized records.
• Assist in project management activities and maintain databases.

Skills

Customer service

Organizational skills

Attention to detail

Job description

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Department: Health and Social Care (Catering and Hospitality S

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 225383

Hospitality Support Assistant

Head Office, Worcester based with a balance of home and office working

35 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Hospitality Support Assistant to support our Taste Restaurants.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Hospitality Support Assistant will include:

• Serve as the primary point of contact between the Hospitality team and internal/external stakeholders, managing and screening phone calls and emails professionally.
• Coordinate and manage diaries, schedule meetings, and attend them as needed, ensuring timely and accurate information sharing.
• Provide clerical and administrative support to the Hospitality team, maintaining organized records and filing systems.
• Collate, type, and distribute team communications and documentation, ensuring consistency and accuracy.
• Maintain and update databases and filing systems to support efficient team operations.
• Assist with daily administrative tasks, including the creation of reports, presentations, and briefs.
• Use design software to format and input content for menus, posters, and other visual materials created by the team.
• Support project management activities by tracking deadlines, monitoring progress, and ensuring timely task completion.
• Contribute to special projects and initiatives that align with the Group’s values and strategic objectives.

Skills and experiences:

• Previous experience in a similar administrative or customer service role.
• Demonstrated ability to provide effective and professional administrative support.
• Proven track record of meeting deadlines and managing competing priorities.
• Strong organisational and planning skills with attention to detail.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Job Reference: 225383

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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