Hospitality Supervisor - Shrewsbury

Sodexo; Shrewsbury; On-site; Full time

Job summary

Sodexo is seeking a Hospitality Supervisor at Shrewsbury School, focusing on delivering first-class service at one of the UK's prestigious schools. The role involves managing dining operations, supporting the hospitality team, and maintaining high service standards, ensuring an unforgettable guest experience.

Benefits

Employee Assistance Programme

Access to health and wellbeing app

Sodexo Discounts Scheme

Retirement Plan membership

Cycle to Work Scheme

Flexible work environment

Full training provided

Qualifications

• Experience in hospitality or high-end service environment required.
• Must have a full clean UK driving license.

Responsibilities

• Ensure daily dining operations and exceptional service.
• Manage service for formal dinners and school events.
• Oversee the performance and training of the hospitality team.

Skills

Leadership skills

Organisational abilities

Customer-focused approach

Communication skills

Job description

Exceptional Hospitality Starts With You!

At Sodexo, we believe that exceptional dining experiences are built on outstanding service, and we are searching for a Hospitality Supervisor who shares our passion for excellence. If you thrive in a prestigious environment and have a flair for hospitality, this is your opportunity to shine.

Hospitality Supervisor - Shrewsbury

Exceptional Hospitality Starts With You!

At Sodexo, we believe that exceptional dining experiences are built on outstanding service, and we are searching for a Hospitality Supervisor who shares our passion for excellence. If you thrive in a prestigious environment and have a flair for hospitality, this is your opportunity to shine.

The Role

We are looking for a dynamic Hospitality Supervisor to join our team at Shrewsbury School, one of the UK's most distinguished independent schools. Situated in the heart of Shrewsbury, this historic institution is renowned for its academic excellence, rich traditions, and vibrant student community. You will play a pivotal role in ensuring seamless daily dining operations and delivering exceptional service for prestigious events, including formal dinners, receptions, and school celebrations.

• Location: Shrewsbury School, Shrewsbury, Shropshire, West Midlands, SY3 7BA

• Contract Type: Permanent

• Shift Pattern: working 5 days out of 7, either 6.30am - 3.00pm OR 11.30am - 8.00pm (there may be the odd occasion it could be later)

• Hours: 40 hours per week

• Rate of Pay: 13.94 per hour

What You'll Be DoingDaily Operations:

• Setting up, delivering and serving food and drink in various locations throughout the school grounds.

• Deliver a front to back first-class hospitality experience to all Shrewsbury School stakeholders, both internal and external to the clients.

• Ensuring all our customers have a first-class experience, with prompt and efficient service, ensuring expectations are consistently exceeded.

• To be very service focussed and driven with demonstrable impeccable standards.

• Continually access and monitor team performance, whilst recognising the need for training, and potential for development.

• Manage all aspects of service planning and execution of Fine Dining, Casual Dining, Conferences and House requirements for both Shrewsbury School and external customer groups.

Hospitality Operations

• Liaise with Hospitality manager to clearly understand the needs of the business.

• Close and effective communication with the Head Chef and other senior chefs to deliver events

• Assist Hospitality manager to inspire the hospitality service team to deliver the expected exceptional hospitality service.

• Provide direction and expertise to the operating area by promoting Shrewsbury School and Sodexo's strategies and best practice to uphold both company missions and values.

• Assist Hospitality manager and Head Chef adhere to all food hygiene and health and safety standards, to ensure they are maintained to the required client and Sodexo expectations.

People

• Support selection process, recruit and induct the right team.

• Keep open channels of communication with all stakeholders.

• Lead by example.

Client

• Ensure the Hospitality Team deliver the operation to the service standards agreed in the contract with the client and to the specification on the function sheet.

• Attend client meetings where necessary to plan, develop and review the business.

• Identify events involving parents and governors and recognise the importance of these key customer groups.

What You'll Bring

• Proven leadership skills in a hospitality, restaurant, or high-end service environment.

• Strong organisational and multitasking abilities.

• A professional and customer-focused approach.

• Excellent communication and interpersonal skills.

• The ability to perform under pressure and handle challenges with confidence and composure.

• Must have a full clean UK Driving licence.

What's In It For You?

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Be Part of Something Special!

This is more than a job-it's a chance to lead, inspire, and create unforgettable experiences in one of the UK's most prestigious schools. Apply today and become part of the Sodexo team at Shrewsbury School.

Safeguarding & Inclusion

Sodexo and our clients are dedicated to safeguarding and promoting the welfare of children. Certain roles require applicants to undergo background checks, including Disclosure and Barring Service (DBS) screening.

We are also a Disability Confident Leader employer, committed to creating an inclusive workplace for all.

Sodexo reserves the right to close this advert early if we receive a high number of applications.

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