Hospitality Supervisor / Accommodation Manager

TN United Kingdom; City of Edinburgh; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a Hospitality Supervisor to lead a team in delivering exceptional guest experiences in Edinburgh. This role involves managing daily operations, coaching staff, and ensuring high service standards. The ideal candidate will be passionate about hospitality, possess strong leadership and communication skills, and be adaptable to a dynamic work environment. With a commitment to diversity and inclusion, this forward-thinking organization offers competitive compensation and various perks, making it a great opportunity for those looking to thrive in the hospitality sector.

Benefits

Competitive Compensation

Stock Options

Health Benefits

Travel Perks

Flexible Work Arrangements

Qualifications

• Experience managing teams in hospitality settings is preferred.
• Proven leadership and communication skills are essential.

Responsibilities

• Support and coach Hospitality Agents for excellent service.
• Manage daily operations ensuring high-quality guest experiences.

Skills

Team Management

Hospitality Experience

Leadership Skills

Communication Skills

Problem-Solving

Detail-Oriented

Tech-Savvy (Google Suite)

Job description

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Hospitality Supervisor / Accommodation Manager, Edinburgh

Location: Edinburgh, United Kingdom

Job Category: Hospitality

EU work permit required: Yes

Job Reference: 018b2bc6cc6d

Job Views: 9

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Sonder aims to revolutionize hospitality by making better stays accessible to all. Each property features bespoke designs with a variety of rooms, suites, and apartments, all navigable via our mobile app for a seamless guest experience. We seek a candidate passionate about hospitality operations, capable of inspiring a team to deliver exceptional guest service across diverse locations within a city.

Life at Sonder

We foster a workplace where employees thrive, guided by our Leadership Principles that influence decision-making, communication, and mutual respect. We value a culture of continuous improvement and innovation.

Responsibilities:

• Support and coach Hospitality Agents to deliver excellent service
• Manage daily operations, ensuring high-quality guest experiences and team accountability
• Guide guests through their stay, ensuring positive first impressions
• Communicate effectively across teams
• Maintain and update standard operating procedures
• Participate in continuous improvement projects
• Analyze market trends to optimize operations
• Collaborate with City Operations Leadership to identify improvement opportunities

Qualifications:

• Experience managing teams, hospitality experience preferred
• Proven leadership, coaching, and communication skills
• Independent problem-solving ability
• Organized, detail-oriented, adaptable
• Tech-savvy with Google Suite skills
• Physical ability to lift/carry up to 40lbs and stand/walk for extended periods
• Flexible schedule, including nights and weekends
• Knowledge of hospitality and startup environments a plus

We offer competitive compensation, stock options, health benefits, travel perks, and flexible work arrangements. We are committed to diversity and inclusion, fostering a respectful and equitable workplace. For accommodations during the application process, please contact us.