Hospitality Supervisor

Thomas Franks Ltd; St. Neots; On-site; GBP 24,605 - 30,072; Full time

Benefits offered by this job

Wider wallet discounts

Free meals on duty

Volunteer leave

Enhanced parental leave

Cycle to work

Refer a friend bonus

Training & development

Apprenticeship programme

Team & social events

Employee assistance

Pension plan

Career progression

Job summary

Thomas Franks Ltd is seeking a Hospitality Supervisor for our Kimbolton site. You will lead the front-of-house team, oversee day-to-day hospitality operations, and ensure customers receive outstanding service. You will uphold brand standards, manage food safety, control wastage and ensure seamless high-end events.

The role requires DBS clearance, a valid UK driving licence, and experience in fast-paced catering. We offer extensive training and a range of employee benefits.

Qualifications

• Enhanced DBS check required and UK driving licence essential.
• Experience supervising front-of-house in a high-volume catering environment.
• Strong computer literacy and ability to manage emails and queries.
• Excellent leadership, organisational and interpersonal skills.
• Fluent English, both written and spoken; attention to detail.

Responsibilities

• Plan, set up, execute and clear down high-end hospitality functions and school events.
• Oversee on-site booking system and front-of-house operations daily.
• Lead, mentor and supervise front-of-house staff; rotate duties as duty manager.
• Ensure service excellence, presentation standards and wastage control.
• Maintain food safety compliance and adherence to SOPs.

Skills

Enhanced DBS Check

Full UK driving license

Catering/hospitality supervision

Computer literacy

Leadership

Communication (English)

Education

Level 2 Food Hygiene

Level 2 Health & Safety

Job description

Contract: Full Time , Permanent
Salary: 27339
Hours: 37.5 per week

A co-educational private day and boarding school in the village of Kimbolton, Cambridgeshire. Catering for about 1200 students and teachers daily. We offer a core feeding of Breakfast, Lunch and Dinner with a good amount of hospitality throughout the year. The location is split between the senior school and Prep school down the road. This is a 7 day a week operation so work patterns would be 5 over 7 days.

At Thomas Franks, we are fanatical about food, exceptional service, and delivering individuality, passion and style. The Hospitality Supervisor plays a key role in leading the front-of-house team, overseeing day-to-day hospitality operations, and ensuring our customers receive outstanding service. You will be responsible for upholding brand standards, managing food safety compliance, controlling wastage, and ensuring that high-end hospitality events run seamlessly.

Key Responsibilities

Hospitality & Service Delivery

• Events Management: Collaborate with the Management Team to plan, set up, execute, and clear down special functions, school events, and high-end hospitality offerings. Maintain an annual events-focused calendar with staffing overtime requirements
• Kalpna- Full oversight and management of the onsite booking system.
• Operational Oversight: Lead the daily front-of-house and hospitality operations, ensuring service and presentation areas are kept to an exceptional standard. And assume the role of duty manager in rotation with the management team.
• Hands-on Support: Actively support the team on the floor by serving customers, replenishing stocks, and ensuring prompt clear-down. This will include Core Lunch Service rotation.
• Quality Control: Ensure all food and beverages served meet strict company presentation and quality standards, while actively managing and controlling food wastage.

Compliance, Health & Safety

• Safety Standards: Enforce strict adherence to UK Food Hygiene laws, Thomas Franks Health & Safety policies, and allergen control procedures.
• Due Diligence: Ensure all daily and weekly due diligence paperwork, temperature checks, and cleaning schedules are completed accurately.
• Dietary Awareness: Maintain an advanced understanding of special dietary requirements and allergen awareness to safeguard customers and pupils.

Team Leadership & Development

• Supervision & Mentorship: Motivate, empower, and delegate daily tasks to front-of-house assistants, creating a cohesive and supportive team environment.
• Standards Training: Assist in training and mentoring staff on Standard Operating Procedures (SOPs), customer service etiquette, and site-specific tasks, ensuring the team wears the appropriate uniform proudly.

Core Skills & Competencies Required

• Will have to go through an Enhanced DBS Check
• Must have a Full Manual Driving UK Valid License
• Experience: Proven experience working as a supervisor or experienced assistant within a fast-paced, high-volume catering or hospitality environment (independent school or B&I sector preferred).
• Technical Skills: Must have strong computer literacy and be comfortable managing an email account and dealing with customer queries.
• Leadership: Excellent team player with natural leadership abilities, strong organisational skills, and meticulous attention to detail.
• Communication: Fluent in verbal and written English with excellent interpersonal and customer service skills.
• Qualifications: Possession of (or willingness to work toward) a Level 2 Food Hygiene and a Level 2 Health & Safety qualification.

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave – up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.