Hospitality Supervisor

Thomas Franks Ltd.; Kimbolton; On-site; GBP 23,238 - 31,440; Full time

Benefits offered by this job

Wider wallet scheme

Free meals on duty

Volunteer leave

Enhanced parental leave

Cycle to work

Recommend a friend bonus

Training and development

Apprenticeship programme

Team & company social events

Employee assistance programme

Workplace pension

Career progression

Job summary

Thomas Franks Ltd. is a leading independent contract caterer delivering high-end hospitality to schools.

Based in Kimbolton, Cambridgeshire, this role leads the front-of-house team across the senior and prep sites, ensuring exceptional service, brand standards and smooth daily operations in a 7-day-week environment. The Hospitality Supervisor oversees events, manages the onsite booking system, upholds food hygiene and safety, and develops a cohesive team while providing training and support to

Qualifications

• Will have to go through an Enhanced DBS Check.
• Experience in supervising front-of-house in fast-paced catering.
• Must have strong computer literacy and handle customer queries via email.
• Fluent in English with excellent interpersonal skills.
• Willingness to work toward Level 2 Food Hygiene and Level 2 Health & Safety qualifications.

Responsibilities

• Lead daily front-of-house and hospitality operations, ensuring service standards.
• Oversee events planning, setup, execution and breakdown of school functions.
• Manage onsite booking system and staff scheduling.
• Ensure food safety, allergen awareness and wastage control.
• Mentor and train staff on SOPs and customer service.

Skills

Front-of-house supervision

Leadership

Customer service

Email / computer literacy

English proficiency

Education

Level 2 Food Hygiene

Level 2 Health & Safety

Driving Licence (UK)

Tools

Booking system management

Job description

Contract: Full Time , Permanent
Salary: 27339
Hours: 37.5 per week

A co-educational private day and boarding school in the village of Kimbolton, Cambridgeshire. Catering for about 1200 students and teachers daily. We offer a core feeding of Breakfast, Lunch and Dinner with a good amount of hospitality throughout the year. The location is split between the senior school and Prep school down the road. This is a 7 day a week operation so work patterns would be 5 over 7 days.

At Thomas Franks, we are fanatical about food, exceptional service, and delivering individuality, passion and style. The Hospitality Supervisor plays a key role in leading the front-of-house team, overseeing day-to-day hospitality operations, and ensuring our customers receive outstanding service. You will be responsible for upholding brand standards, managing food safety compliance, controlling wastage, and ensuring that high-end hospitality events run seamlessly.

Key Responsibilities

Hospitality & Service Delivery

• Events Management: Collaborate with the Management Team to plan, set up, execute, and clear down special functions, school events, and high-end hospitality offerings. Maintain an annual events-focused calendar with staffing overtime requirements
• Kalpna- Full oversight and management of the onsite booking system.
• Operational Oversight: Lead the daily front-of-house and hospitality operations, ensuring service and presentation areas are kept to an exceptional standard. And assume the role of duty manager in rotation with the management team.
• Hands-on Support: Actively support the team on the floor by serving customers, replenishing stocks, and ensuring prompt clear-down. This will include Core Lunch Service rotation.
• Quality Control: Ensure all food and beverages served meet strict company presentation and quality standards, while actively managing and controlling food wastage.

Compliance, Health & Safety

• Safety Standards: Enforce strict adherence to UK Food Hygiene laws, Thomas Franks Health & Safety policies, and allergen control procedures.
• Due Diligence: Ensure all daily and weekly due diligence paperwork, temperature checks, and cleaning schedules are completed accurately.
• Dietary Awareness: Maintain an advanced understanding of special dietary requirements and allergen awareness to safeguard customers and pupils.

Team Leadership & Development

• Supervision & Mentorship: Motivate, empower, and delegate daily tasks to front-of-house assistants, creating a cohesive and supportive team environment.
• Standards Training: Assist in training and mentoring staff on Standard Operating Procedures (SOPs), customer service etiquette, and site-specific tasks, ensuring the team wears the appropriate uniform proudly.

Core Skills & Competencies Required

• Will have to go through an Enhanced DBS Check
• Must have a Full Manual Driving UK Valid License
• Experience: Proven experience working as a supervisor or experienced assistant within a fast-paced, high-volume catering or hospitality environment (independent school or B&I sector preferred).
• Technical Skills: Must have strong computer literacy and be comfortable managing an email account and dealing with customer queries.
• Leadership: Excellent team player with natural leadership abilities, strong organisational skills, and meticulous attention to detail.
• Communication: Fluent in verbal and written English with excellent interpersonal and customer service skills.
• Qualifications: Possession of (or willingness to work toward) a Level 2 Food Hygiene and a Level 2 Health & Safety qualification.

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave – up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.