Hospitality Supervisor

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• Supervision and Training - recruit, train, and supervise hospitality staff. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.

Job Description

• Supervision and Training - recruit, train, and supervise hospitality staff. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.

Qualifications

• Previous experience in a supervisory position with excellent people management skills.
• Previous experience in a similar role, especially in the food service industry.
• Have a contagious passion for food and customer service.
• You draw satisfaction from supervising, training, and supporting a team.
• Understanding of delegation and influencing skills.
• Excellent organisational abilities; high attention to detail.
• Concise and effective verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Friendly, outgoing personality; a people person.
• Great work ethic and an even greater smile.
• Good listening & verbal communication skills.
• Customer focused with a passion for offering outstanding service.
• Perpetuates company philosophy and culture.
• You thrive working within a collaborative and inclusive team environment.
• Some knowledge of food safety and sanitation practices.
• Works according to the BaxterStorey core values.

Additional Information

For almost 20 years, we have created beautiful spaces, exciting menus, and friendly teams to ensure each customer has the hospitality experience they deserve. We seek the brightest and the best to join us, supporting you to create your hospitality legacy and build a proud career.

Our drive and belief in our people mean we always strive to enhance our team’s careers. ‘Better’ is a daily habit ingrained in our culture, with learning at the forefront of your experience with us.

Join us and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY: We strive for better, never settle, never compromise, and lead the way.

WHOLEHEARTEDLY POSITIVE: We are upbeat, motivating, and inspiring, radiating our love for what we do through our food and people.

CREATIVELY COLLABORATIVE: We embrace differences to push creativity and work better together.

FOREVER CONSCIOUS: We work as a team to lead by example, protect the planet, and support local communities.

Interested? Even if you don’t meet all requirements, we want to hear from motivated and eager learners to develop your potential.

BaxterStorey is committed to promoting equality, diversity, and inclusion. Our goal is for our workforce to reflect all sections of society and our customers, ensuring each team member feels respected and empowered.

We aim to be recognized for having the most inclusive culture in hospitality through our ED&I (Equity, Diversity, and Inclusion) initiatives.