Hospitality Supervisor

Chartwells Independent; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Grazing’s Catering Supervisor role within Compass Group UK&I is to lead on-site hospitality for meeting rooms, events and client functions, delivering first-class service and guiding the team.

You will manage orders, calendars and stock via internal systems, while upholding high food hygiene and safety standards and building strong client relationships.

Qualifications

• Minimum 1 year's experience in hospitality or contract catering, ideally in a supervisory or team leader role.
• Outstanding customer service skills with a genuine passion for hospitality.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to prioritise and multitask.
• Experience using Microsoft Outlook, email systems, and hospitality management software.
• Excellent attention to detail and commitment to maintaining high standards.
• Ability to remain calm under pressure and adapt to changing priorities.
• Positive attitude with a proactive, "can-do" approach.
• Confident working independently while supporting and motivating a team.

Responsibilities

• Deliver a first-class hospitality service for meeting rooms, events, and client functions.
• Act as the first point of contact for Executive Assistants and key stakeholders regarding hospitality enquiries, bookings, and quotations.
• Manage the hospitality inbox and meeting room calendar.
• Coordinate hospitality orders through internal booking systems, email, and telephone.
• Support the Catering Manager with the day-to-day operation, stepping in to lead in their absence.
• Organise and supervise drinks receptions, corporate events, and hospitality functions from setup through to breakdown.
• Ensure meeting rooms are prepared to client specifications and maintained to exceptional standards.
• Monitor and replenish complimentary tea, coffee, snacks, and hospitality supplies.
• Place hospitality and supplier orders, manage stock levels, complete monthly stocktakes, and process invoices.
• Check deliveries, resolve any issues promptly, and ensure excellent service at all times.
• Ensure all food is presented to the highest standards and correctly labelled with allergen information.
• Carry out regular quality checks across hospitality areas and maintain impeccable cleanliness.
• Support the planning and delivery of themed events and special occasions.
• Lead daily team briefings and provide guidance and support to Hospitality Assistants and casual team members.
• Assist with recruitment, onboarding, and training of new team members.
• Preparing delicious food to the highest standards
• Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service

Skills

Hospitality

Customer service

Team leadership

Communication

Organisational skills

Outlook

Tools

Microsoft Outlook

Hospitality management software

Job description

Join Our Team

We're looking for an enthusiastic, customer-focused HospitalitySupervisor to help lead our on-site hospitality service at one of Our lovely clients. If you're passionate about delivering exceptional service, thrive in a fast-paced environment, and enjoy creating memorable experiences for clients and colleagues, we'd love to hear from you.

Working alongside the Catering Manager, you'll play a key role in ensuring our hospitality operation runs seamlessly—from meeting room catering and client events to employee dining and coffee points. You'll lead by example, maintaining the highest standards while building strong relationships with clients, stakeholders, and your team.

What You'll Be Doing

As Catering Supervisor, you'll:

• Deliver a first-class hospitality service for meeting rooms, events, and client functions.


• Act as the first point of contact for Executive Assistants and key stakeholders regarding hospitality enquiries, bookings, and quotations.


• Manage the hospitality inbox and meeting room calendar.


• Coordinate hospitality orders through internal booking systems, email, and telephone.


• Support the Catering Manager with the day-to-day operation, stepping in to lead in their absence.


• Organise and supervise drinks receptions, corporate events, and hospitality functions from setup through to breakdown.


• Ensure meeting rooms are prepared to client specifications and maintained to exceptional standards.


• Monitor and replenish complimentary tea, coffee, snacks, and hospitality supplies.


• Place hospitality and supplier orders, manage stock levels, complete monthly stocktakes, and process invoices.


• Check deliveries, resolve any issues promptly, and ensure excellent service at all times.


• Ensure all food is presented to the highest standards and correctly labelled with allergen information.


• Carry out regular quality checks across hospitality areas and maintain impeccable cleanliness.


• Support the planning and delivery of themed events and special occasions.


• Lead daily team briefings and provide guidance and support to Hospitality Assistants and casual team members.


• Assist with recruitment, onboarding, and training of new team members.

Health & Safety

You'll play a vital role in maintaining a safe working environment by:

• Ensuring full compliance with food hygiene, allergen, health and safety legislation.


• Monitoring food storage and service temperatures.


• Completing cleaning schedules and hygiene records.


• Maintaining company and client standards at all times.

What We're Looking ForEssential

• Minimum 1 year's experience in hospitality or contract catering, ideally in a supervisory or team leader role.


• Outstanding customer service skills with a genuine passion for hospitality.


• Excellent verbal and written communication skills.


• Strong organisational skills with the ability to prioritise and multitask.


• Experience using Microsoft Outlook, email systems, and hospitality management software.


• Excellent attention to detail and commitment to maintaining high standards.


• Ability to remain calm under pressure and adapt to changing priorities.


• Positive attitude with a proactive, \"can-do\" approach.


• Confident working independently while supporting and motivating a team.

Desirable

• Knowledge of food safety legislation and allergen management.


• Experience within a corporate hospitality environment.

What You'll Bring

You'll be someone who:

• Loves delivering exceptional customer experiences.


• Builds strong relationships with clients and colleagues.


• Takes pride in creating memorable hospitality experiences.


• Is reliable, organised, and solutions-focused.


• Enjoys working as part of a supportive team.


• Leads by example with professionalism and enthusiasm.

We're recruiting an experienced Catering Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Grazing on a full time basis, contracted to 40 hours per week.

As a Catering Supervisor, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift pattern will be:

• Mon: Full-time (Days)


• Tues: Full-time (Days)


• Weds: Full-time (Days)


• Thurs: Full-time (Days)


• Fri: Full-time (Days)


• Sat:


• Sun:

Could you shine as Grazing's next Catering Supervisor? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious food to the highest standards


• Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service


• Communicating regularly with your line manager to monitor KPIs and targets


• Representing Compass Group UK&I and maintaining a positive brand image


• Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations


• Supporting and training our teams, leading from the front to make sure everyone can excel in their role


• Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams.

Our ideal Catering Supervisor will:

• Be passionate about great-tasting food and exceptional customer service


• Have a minimum of two years of catering experience


• Have experience managing teams in a similar role


• Hold a Basic Food Hygiene certificate


• Have excellent communication and organisational skills


• Be an ambitious and motivated individual who is always looking to upskill

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!