Hospitality Supervisor

The Bicester Collection; Bicester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious hospitality brand is seeking a Hospitality Supervisor at Bicester Village to lead the team and ensure exceptional customer service. You will assist in achieving sales targets, maintain store standards, and support training of new members. The ideal candidate will have supervisory experience in a premium environment and a passion for customer service.

Benefits

Competitive salary + discretionary annual bonus

28 days' holiday + a day off for your birthday

Up to 40% store discounts

Matched pension scheme

Career development opportunities

Qualifications

• Experience in a supervisory or team leader role within a premium retail or hospitality environment.
• A hands-on leader with a passion for customer service and team development.
• Strong communication and interpersonal skills.
• Ability to remain calm and solution-focused in a fast-paced environment.
• Flexibility to work across a variety of shifts, including weekends.

Responsibilities

• Assist in achieving store KPIs including sales and customer satisfaction.
• Maintain high standards of store presentation and cleanliness.
• Ensure adherence to company standards including health & safety.
• Act as a role model in managing customer feedback.
• Support onboarding and training of new team members.

Skills

Supervisory experience

Customer service passion

Strong communication skills

Calm under pressure

Flexibility in shifts

Job description

Assist in achieving store KPIs including sales, customer satisfaction, and compliance.

Maintain high standards of store presentation and cleanliness.

Ensure adherence to company standards including health & safety and food safety.

Act as a role model in managing customer feedback and service recovery.

Support onboarding and training of new team members.

Qualifications

What We're Looking For

• Experience in a supervisory or team leader role within a premium retail or hospitality environment.
• A hands-on leader with a passion for customer service and team development.
• Strong communication and interpersonal skills.
• Ability to remain calm and solution-focused in a fast-paced environment.
• Flexibility to work across a variety of shifts, including weekends.

Employment Type: Permanent, Full-time

Posted: 17 hours ago

Job Description: Overview

Hospitality Supervisor - Bicester Village

Lead with Legacy. Inspire with Joy. Deliver with Purpose. At Fortnum & Mason, we've been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.

We are now seeking passionate and service-driven Supervisors to join our team at Bicester Village. This is a fantastic opportunity to support the day-to-day running of our store, lead by example on the shop floor, and ensure our customers receive exceptional service.

Why Work For Us:

• Competitive salary + discretionary annual bonus
• 28 days' holiday + a day off for your birthday and 5 extra wellbeing days
• Up to 40% store and restaurant discounts
• Matched pension scheme and access to MyReward app for discounts on major retailers
• Career development opportunities across our iconic brand