Hospitality, Supermarket Assistant, Various South West London Locations (E7)

John Lewis Partnership; United Kingdom; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading employee-owned business in the UK is seeking Partners for their service counters. You will showcase your passion for food and create lasting relationships with customers, ensuring the highest standards of service at your food counter. Ideal candidates are enthusiastic with strong communication skills, and experience in customer-facing roles is a plus. Positions are available in Richmond/Twickenham and Weybridge, offering part-time roles with a pay rate of £13.60 per hour.

Qualifications

• Experience of working in a customer facing role is welcomed.
• Experience of working in a catering/hospitality environment.
• Up to date knowledge and strong interest in food and drink trends.
• Flexible approach to ensure the support of the whole branch.

Responsibilities

• Take responsibility for your own food counter ensuring the highest presentation and hygiene standards at all times.
• Stay on top of stock levels, ensuring the products our customers love are there when needed.
• Take great care while working with open food and ensure all due diligence and health & safety protocols are followed.
• Maintain knowledge of new products and good understanding of Waitrose's food values.
• Support the wider shop team with general shopkeeping tasks.

Skills

Communication skills

Job description

About the role

As a Partner on our service counters, you’ll have the opportunity to demonstrate your knowledge and passion for food while highlighting how it is ethically sourced and recommending recipes for customers to try. You’ll actively bring our ethos - passionate Partners serving food lovers - to life.

You’ll use your enthusiasm and friendliness to build lasting relationships with customers, contributing to the impression they have of the Waitrose brand and encouraging repeat visits by earning their trust and loyalty. You will also help to maximise sales and profit.

Duties of the role will include handling raw meat, cutting, trimming and preparing special cuts of meat for display. Handling raw fish will include chopping, gutting, descaling and cleaning fish.

All training will be provided including food safety and hygiene.

IMPORTANT: THIS ROLE IS CURRENTLY BEING ADVERTISED FOR RICHMOND/TWICKENHAM AND WEYBRIDGE ONLY

Please only apply if you are able to work at the locations specified on this vacancy.

We may not be able to proceed with your application if you are unable to meet the location requirements advertised.

PERMANENT/TEMPORARY ROLES AVAILABLE.

PART TIME ROLES AVAILABLE (11-24.75 HOURS PER WEEK)

The pay rate is £13.60 per hour (£13.85 After 90 days)

Key Responsibilities

• You'll take responsibility for your own food counter ensuring the highest presentation and hygiene standards at all times.
• Staying on top of stock levels, ensuring the products our customers love are there when needed.
• Taking great care while working with open food and ensure all due diligence and health & safety protocols are followed. Helping to reduce food wastage.
• Maintaining your knowledge of new products and have a good understanding of Waitrose's food values (e.g. animal welfare).
• Supporting the wider shop team when required with general shopkeeping tasks.

Essential skills/experience you'll need

Desirable skills/experience you may have

• Communication skills to enable you to work effectively as part of a team and with our customers.

Desirable skills/experience you may have

• Experience of working in a customer facing role is welcomed.
• Experience of working in a catering / hospitality environment.
• Up to date knowledge and strong interest in food and drink trends.
• Flexible approach to ensure the support of the whole branch.

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.