Hospitality, Supermarket Assistant

John Lewis Partnership; Hitchin; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading employee-owned business in the UK seeks Partners for its service counters, emphasizing effective communication and customer engagement. Responsibilities include maintaining food standards and fostering customer loyalty while supporting the team's efforts. Flexible working arrangements can be discussed during interviews.

Qualifications

• Skills for teamwork and customer interactions required.

Responsibilities

• Maintain high presentation and hygiene standards at food counter.
• Monitor stock levels to ensure availability of popular products.
• Handle open food carefully, following health and safety protocols.

Skills

Effective communication skills

Job description

About the role

As a Partner on our service counters, you'll have the opportunity to demonstrate your knowledge and passion for food, ensuring it is ethically sourced and recommending recipes to customers. You'll bring our ethos - passionate Partners serving food lovers - to life.

You will use your enthusiasm and friendliness to build lasting relationships with customers, positively influencing their impression of the Waitrose brand and fostering loyalty. Additionally, you'll help maximize sales and profit.

Due to working time regulations, applicants must be 18 years or over to apply.

In addition to the pay stated, a shift premium will be paid for hours worked between 22:00 and 06:00, at the pay range minimum rate for your role.

Key Responsibilities

• Take responsibility for your food counter, maintaining high presentation and hygiene standards.
• Monitor stock levels to ensure popular products are available.
• Handle open food carefully, following all health & safety protocols to reduce wastage.
• Maintain knowledge of new products and understand Waitrose's food values, such as animal welfare.
• Support the wider shop team with general shopkeeping tasks when needed.

Essential skills/experience you'll need

• Effective communication skills for teamwork and customer interactions.

Desirable skills/experience you may have

• Experience in a customer-facing role.
• Experience in catering or hospitality.
• Interest and knowledge of current food and drink trends.
• Flexible approach to support the branch as needed.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by the purpose to build a happier world, and as Partners, we share ownership and responsibility for our success. We foster an environment where everyone can thrive, embracing differences and promoting kindness and respect.

We focus on retail excellence, continuous innovation, and providing value and quality. As Partners, we all make a difference and own our part of the journey.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks. You will be informed during the recruitment process and encouraged to complete any necessary documentation promptly.
• Applying early is advised as vacancies may close once filled.
• We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.