Hospitality, Supermarket Assistant

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View more categories | View less categories | Sector: Retail and Wholesale | Role: Assistant | Contract Type: Permanent | Hours: Full Time

About the role

As a Partner on our service counters, you'll have the opportunity to demonstrate your knowledge and passion for food, while feeling proud of how it is ethically sourced. You will recommend recipes to customers, actively embodying our ethos of passionate Partners serving food lovers. Your enthusiasm and friendliness will help build lasting relationships, enhance the Waitrose brand impression, and foster customer loyalty. Additionally, you'll contribute to maximizing sales and profit.

Key Responsibilities

• Take responsibility for your food counter, ensuring top presentation and hygiene standards.
• Monitor stock levels to ensure popular products are available.
• Handle open food carefully, following all health & safety protocols and helping to reduce food wastage.
• Stay informed about new products and understand Waitrose's food values, such as animal welfare.
• Support the wider shop team with general shopkeeping tasks when needed.

Essential Skills/Experience

• Effective communication skills to work well with team members and customers.

Desirable Skills/Experience

• Experience in a customer-facing role.
• Experience in catering or hospitality.
• Interest and knowledge of food and drink trends.
• Flexible approach to support the entire branch.

About The Partnership

We are the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we are driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification. We uphold our values of price, quality, and service, and passionately serve food lovers in Waitrose.

As Partners, we share ownership and the rewards of our success. We contribute to our collective success, treat everyone with kindness and respect, and foster an inclusive environment where everyone can thrive and be themselves.

Important Points

Some roles may require pre-employment vetting, including DBS checks. You'll be informed and provided with details during the recruitment process. We encourage quick completion of any vetting documents to avoid delays. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be necessary.

We recommend applying promptly, as vacancies may close early due to high application volumes.

We support flexible working arrangements, such as flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during the interview process.

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