Hospitality, Supermarket Assistant

Waitrose & Partners; Buxton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company that values customer satisfaction and teamwork. In this role, you'll be at the forefront of providing quality food experiences, using your creativity and relationship-building skills to enhance customer interactions. The company fosters a culture of inclusivity and respect, ensuring all Partners are empowered to thrive. With flexible working arrangements and a commitment to employee well-being, this position offers a unique opportunity to contribute to a happier world while enjoying various benefits like staff discounts and subsidized dining. If you're passionate about food and customer service, this role is perfect for you.

Benefits

Staff Discounts

Subsidized Food in Dining Rooms

Discounts at Local Restaurants

Subsidized Learning

Access to Partnership Hotels

Qualifications

• Must prioritize customer needs and ensure a personal experience.
• Energetic and proactive approach to customer service.

Responsibilities

• Ensure customers enjoy quality food and make recommendations.
• Proactively seek opportunities to improve efficiency and productivity.

Skills

Customer Service

Catering Skills

Hospitality Experience

Relationship Building

Proactivity

Job description

About the role

Focusing on delighting our customers when they come into our shops means we need flexibility from all Partners, which might include early starts, late finishes, and weekend working.

Duties & Responsibilities:

As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek opportunities to improve the way we work, ensuring efficiency and productivity. This ethos is shared by every Partner and is integral to your role.

Your main responsibility is to ensure our customers enjoy quality food for breakfast, lunch, dinner, and everything in between. You'll use your relationship-building skills to make recommendations and prepare food. The way customers perceive you reflects on Waitrose.

Job Requirements:

You should always empathize with our customers, thinking on your feet to provide a personal experience they love. Your energy, pace, and passion for food should shine through every day.

Required essential skills, experience, and qualifications:

This role involves working with open-food. You are self-sufficient, energetic, and proactive. You prioritize customer needs and use your judgment to ensure every customer leaves feeling valued. Please include any Catering or Hospitality skills, qualifications, or experience in your application. Candidates must be able to fully commit to the advertised working hours, as we may close the vacancy early if there's a high response.

Additional Information:

As a Partner, you'll enjoy benefits such as staff discounts, subsidized food in dining rooms, discounts at local restaurants, subsidized learning, and access to Partnership hotels.

Application considerations:

• Apply early as vacancies may close early due to high application volume.
• Print the job description if needed for reference.

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. We're driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification, upholding our values of price, quality, and service.

As Partners, we share ownership and responsibility, contributing to our collective success. We foster an environment of kindness, respect, and inclusivity, encouraging everyone to thrive and grow both individually and as a team.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment.
• Apply promptly as roles may close early if we receive many applications.
• We support flexible working arrangements to promote work-life balance. Discuss options with the hiring manager during your interview.