Hospitality Specialist (Workplace Experience)

ISS Facility Services UK; Barnard Castle; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facility management company seeks a Hospitality Specialist to join their workplace team in Newcastle. The role involves providing exceptional service, maintaining a professional atmosphere, and supporting team operations in a high-end corporate environment. Ideal candidates will have experience in hospitality and possess strong communication skills, ensuring a welcoming experience for all users of the service.

Qualifications

• Proven track record in delivering exceptional customer service within high-end environments.
• Detail-oriented with strong communication skills.
• Ability to work collaboratively in team settings.

Responsibilities

• Welcome colleagues and guests with friendly service.
• Maintain cleanliness and safety of the workspace.
• Act as the first point of contact for clients.

Skills

Customer Service

Attention to Detail

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Hospitality Specialist (Workplace Experience)

Hospitality Specialist (Workplace Experience)

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Direct message the job poster from ISS Facility Services UK

Senior Recruitment Partner on behalf of ISS Facility Services UK

WORKPLACE TEAM MEMBER

Location: Newcastle, NE4 5DE

Permanent

Are you eager to make a real difference? Here’s your chance to create a positive impact by leading experiences that connect people with the places they work.

As a Workplace Team Member, you’ll ensure that everything runs smoothly at our client’s site - proactively addressing any issues.

Job Description

We’re looking for someone with a sharp eye for detail and a proactive mindset with experience of delivering exceptional customer service within a high-end corporate or hotel/hospitality type environment.

With a positive, can-do attitude and a willingness to go the extra mile, you’ll thrive in a collaborative team environment. You instinctively know how to communicate with clients—what to say (and just as importantly, what not to say) - antipating their needs & helping to foster a polished, professional atmosphere.

Key Responsibilities

• Welcome colleagues and guests with friendly, professional service
• Respond promptly and politely to enquiries
• Complete daily checklists to maintain workspace quality and track performance
• Assist with room bookings and guest arrivals using existing systems
• Maintain the cleanliness and safety of the office, meeting rooms, and kitchen
• Follow client security procedures and manage hospitality with external caterers
• Act as the first point of contact and ambassador for the ISS brand and values

About You

• Proven track record of delivering exceptional customer service - within a Blue Chip Corporate or High End Hotel /Hospitality setting.
• Detail-oriented with a keen eye for accuracy
• Strong team player with the ability to work well in group settings
• Good MS Office skills - Microsoft Word, Excel and PowerPoint
• Excellent telephone and verbal communication skills
• Able to achieve SC Clearance: SC Clearance: SC Clearance - Eligibility Criteria

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is Proud To Be A Diverse & Inclusive Employer

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Facilities Services

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