Hospitality Service Supervisor – Front Office (Full Time)

The Queen at Chester Hotel, Premier Collection By Best Western; Chester; On-site; GBP 23,000 - 30,000; Full time

Job summary

A prestigious hotel in Chester is seeking a Hospitality Service Supervisor for the front office. This full-time role involves welcoming guests, providing outstanding service, and ensuring a positive experience. Ideal candidates will have supervisory experience and strong communication skills. Join a dynamic team committed to excellence in hospitality.

Benefits

Employee discounts across hotel portfolio

Shopping discounts

Free meals on duty

Free parking

Qualifications

• Experience working within a busy hotel front desk environment is preferred.
• At least 12 months of supervisory experience is required.
• Excellent oral and written communication skills.

Responsibilities

• Welcome guests in a professional manner.
• Provide exceptional hospitality service.
• Actively engage in positive communication.

Skills

Excellent customer service

Professionalism

Team communication

IT skills

Tools

Opera

Microsoft Office

Job description

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Hospitality Service Supervisor – Front Office (Full Time), Chester

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Client:

The Queen at Chester Hotel, Premier Collection By Best Western

Location:

Chester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

844b6ac68d94

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Hospitality Service Supervisor – Front Office (Full Time)

The Queen at Chester Hotel, Premier Collection By Best Western

The Opportunity

Our front office teams deliver a true hospitality experience to all our guests, from welcoming them warmly to describing the hotel's facilities, all while offering professional, friendly, and engaging service.

What You'll Do:

• Welcome with a Smile: Be a positive and engaging individual, passionate about making guests smile. Receive guests in a professional and friendly manner, handling all check-ins and inquiries.
• Be the Face of Hospitality: As the front-facing member of the team, ensure you are always presentable and engaging in positive communication with both guests and team members.
• Deliver Excellence: Consistently provide exceptional hospitality service, acting professionally at all times and ensuring every guest feels valued and welcomed.

Why Join Us

People-Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role.
Create Memorable Experiences: Be part of a team dedicated to making every guest's stay special.

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will have experience working within a busy hotel front desk environment (Preferred)
• At least 12 months of supervisory experience
• Highly motivated and proactive; acting with professionalism and positivity in all interactions.
• Excellent IT skills (MS Office, Financial systems) and numeracy
• Excellent oral and written communication skills
• Experienced user of Opera, Delphi, and Microsoft Office (Preferred)

Hotel

Welcome to the original railway hotel. Since 1860, we’ve been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well-connected base to explore Chester and beyond.

Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails. Don’t miss our hidden gem, the terrace, a tranquil oasis in the heart of the city.

Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was considered the first skyscraper of its time. Since opening in 1860, it has hosted notable guests such as Charles Dickens, Cecil Rhodes, and Lillie Langtry.

All 218 bedrooms feature superfast Wi-Fi, a TV, and 24-hour room service. The hotel also offers 8 conference rooms, ideal for any event, meeting, or wedding.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.