Hospitality Service Supervisor - Front Office

LGH Hotel Management Ltd; Park Central; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel management company in the UK seeks a Hospitality Service Supervisor for the Crowne Plaza Birmingham NEC. You will supervise front office operations, ensure exceptional service, and make guests' stays memorable. Ideal candidates will have supervisory experience within the hospitality sector, excellent IT skills, and a positive demeanor. Join a company committed to creating great experiences for guests and providing a supportive work environment.

Benefits

Employee discounts on hotel rates

Access to IHG employee room benefit programme

Shopping discounts

Free legal & money advice

Free meals on duty

Free parking

Qualifications

• Must have at least 12 months of supervisory experience.
• Highly motivated and proactive personality.
• Excellent oral and written communication skills.

Responsibilities

• Welcome guests warmly and handle check-ins.
• Serve as the face of hospitality, maintaining a professional appearance.
• Provide exceptional service and ensure all guests feel valued.

Skills

Experience in a busy hotel front desk environment

Supervisory experience

Excellent IT skills (MS Office, Financial systems)

Excellent communication skills

Positive and engaging demeanor

Tools

Opera

Delphi

Microsoft Office

Job description

Hospitality Service Supervisor - Front Office

Crowne Plaza Birmingham NEC

Check out the hotel on our virtual tour!

The Opportunity

Our front office teams deliver a true hospitality experience to all our guests, from welcoming them warmly to describing the hotel's facilities, all while offering professional, friendly, and engaging service.

What You'll Do:

• Welcome with a Smile: Be a positive and engaging individual, passionate about making guests smile. Receive guests in a professional and friendly manner, handling all check-ins and inquiries.
• Be the Face of Hospitality: As the front-facing member of the team, ensure you are always presentable and engaging in positive communication with both guests and team members.
• Deliver Excellence: Consistently provide exceptional hospitality service, acting professionally at all times and ensuring every guest feels valued and welcomed.

Why Join Us

• People-Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role.
• Create Memorable Experiences: Be part of a team dedicated to making every guest's stay special.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will have experience working within a busy hotel front desk environment (Preferred)
• At least 12 months of supervisory experience
• Highly motivated and proactive; acting with professionalism and positivity in all interactions.
• Excellent IT skills (MS Office, Financial systems) and numeracy
• Excellent oral and written communication skills
• Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
• A positive and engaging demeanor.

Hotel

The Crowne Plaza Birmingham NEC is a remarkable 242-room hotel, ideally situated near the Genting Arena, NEC, and Birmingham International Airport. Set within scenic grounds overlooking Pentigo Lake, the hotel is just a 5-minute drive from the airport and railway station, and only 10 miles from Birmingham City Centre

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.