Hospitality Service Supervisor – Front Office

TN United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job description

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Hospitality Service Supervisor – Front Office, West Drayton

Client:

LGH Hotels Management

Location:

West Drayton, United Kingdom

Job Category:

Hospitality

EU work permit required:

Yes

Job Reference:

07a500927af8

Job Views:

3

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

The Opportunity

Our front office teams deliver a true hospitality experience to all our guests, from welcoming them and describing hotel facilities available while offering a professional, friendly, and engaging service.

YOU will be a positive and engaging individual, with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins or inquiries.

As the front-facing member of the team, you will ensure you are always presentably engaging in positive communication with the team and department, acting as a professional, and delivering consistently exceptional hospitality service to all guests at the hotel.

Benefits:

• Employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and TV
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate:

• Experience working within a busy hotel front desk environment (Preferred)
• At least 12 months of supervisory experience
• Highly motivated and proactive; acting with professionalism and positivity in all interactions.
• Excellent IT skills (MS Office, Financial systems) and numeracy
• Excellent oral and written communication skills
• Experienced user of Opera, Delphi, and Microsoft Office (Preferred)

About the Hotel:

With dramatic views over the Humber estuary and iconic bridge, and just a short 10-minute drive from Hull city centre, you’ll find the award-winning Hull Humber View Hotel, part of the Signature Collection By Best Western.

Set within 17 acres of beautiful grounds, the hotel offers 95 bedrooms, including family suites. It serves as a stunning wedding venue for up to 400 guests and features five meeting rooms with a capacity for up to 400 delegates, along with a fully equipped fitness suite.

For a truly grand entrance, the hotel even has its own helipad for helicopter access.

About Us:

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.