Hospitality Service Supervisor – Front Office

LGH Hotels Management Ltd; Carlisle; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading hotel management company as a Front Desk Supervisor at the Carlisle Station Hotel. Deliver outstanding service while welcoming guests and managing front desk operations. With numerous benefits, including employee discounts and a supportive culture, this opportunity is perfect for motivated individuals with supervisory experience.

Benefits

Employee discounts on hotel rates

Shopping discounts

Eye care benefits

Free legal & money advice

Counseling sessions

Health benefits

Cycle to work scheme

Wellbeing support

Free meals on duty

Free parking

Qualifications

• Experience in a busy hotel front desk environment preferred.
• At least 12 months of supervisory experience required.
• Excellent oral and written communication skills.

Responsibilities

• Welcome guests and handle check-ins and inquiries.
• Ensure exceptional hospitality service is consistently provided.
• Act as the face of hospitality within the hotel.

Skills

Communication

IT Skills

Customer Service

Motivation

Proactivity

Tools

Opera

Delphi

Microsoft Office

Job description

Carlisle Station Hotel, Sure Collection By Best Western

The Opportunity

Our front office teams deliver a true hospitality experience to all our guests, from welcoming them warmly to describing the hotel's facilities, all while offering professional, friendly, and engaging service.

What You'll Do

• Welcome with a Smile: Be a positive and engaging individual, passionate about making guests smile. Receive guests in a professional and friendly manner, handling all check-ins and inquiries.
• Be the Face of Hospitality: As the front-facing member of the team, ensure you are always presentable and engaging in positive communication with both guests and team members.
• Deliver Excellence: Consistently provide exceptional hospitality service, acting professionally at all times and ensuring every guest feels valued and welcomed.
  
  

Why Join Us

People-Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role.

Create Memorable Experiences: Be part of a team dedicated to making every guest's stay special.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking
  
  

Ideal Candidate

• YOU will have experience working within a busy hotel front desk environment (Preferred)
• At least 12 months of supervisory experience
• Highly motivated and proactive; acting with professionalism and positivity in all interactions.
• Excellent IT skills (MS Office, Financial systems) and numeracy
• Excellent oral and written communication skills
• Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
• A positive and engaging demeanor.
  
  

Hotel

With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria’s capital. This striking Victorian building is paired with modern, boutique interiors.

The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.