Hospitality Service Manager

Gloucester Robinswood Hotel, Signature Collection By Best Western; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hotel in the UK is seeking a Hospitality Service Manager to lead hotel operations. This role involves overseeing various departments, managing a dedicated team, and driving exceptional guest experiences. The ideal candidate will possess strong leadership qualities, commercial acumen, and experience in a similar role within hospitality. The position offers excellent employee discounts and a dynamic work environment.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free legal and money advice

Counseling sessions

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Adaptable head of department with strong duty management experience in hospitality.
• Proven track record in improving business metrics.
• Ability to analyze reports to drive hotel performance.

Responsibilities

• Oversee all hotel operations in partnership with the General Manager.
• Lead a team dedicated to exceptional guest experiences.
• Develop talent and promote a growth-oriented environment.

Skills

Leadership

Team management

Commercial acumen

Numeracy

Literacy

Job description

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Location:

Gloucester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

b78f3c6cc11c

Job Views:

9

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Hospitality Service Manager

The Opportunity

Are you ready to take on a leadership role and oversee all hotel operations? Working in partnership with an experienced General Manager, you'll have the opportunity to apply your knowledge across all operational departments.

What You'll Do:

• Lead with Passion: Naturally guide and direct a team of Hospitality Service Experts who are dedicated to delivering exceptional guest experiences.
• Hands-On Approach: Embrace a hands-on role, working across various departments to ensure smooth operations.
• Develop Talent: Take ownership of the ongoing development of your team, fostering a positive and growth-oriented environment.
• Grow Your Skills: This role is perfect for an established Head of Department looking for their first management opportunity, allowing you to develop your skills in all areas of the business.

Why Join Us?

Be part of a team that values passion, dedication, and exceptional service. If you're ready to lead with expertise and make a significant impact, we want to hear from you!

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• You will be an adaptable head of department or a senior member of the operations team with strong duty management experience within a similar sized property.
• Commercial acumen and a proven track record in improving business metrics.
• Credibility and personal drive; you will be visible amongst the team.
• Will be a key ambassador across the hotel, personally promoting the hotel whilst ensuring your team does the same.
• Exceptional level of numeracy and literacy skills.
• Ability to produce and analyse reports to drive the performance of the hotel.
• Manage and lead the team through periods of change with an authentic and genuine demeanour.

Hotel

Just 5 minutes from the M5 and a short taxi ride from Gloucester train station, you’ll find the Gloucester Hotel, part of the Signature Collection By Best Western. Conveniently located between junctions 11A and 12 of the M5, the hotel is only a 5-7 minute drive from the motorway, whether you’re traveling north or south.

The hotel features 95 bedrooms, including 6 family rooms, and meeting rooms for up to 180 delegates. It also has a Civil Ceremony licence and a versatile wedding suite that can accommodate up to 200 guests. Guests can enjoy the health club, which includes a squash court, beauty treatment area, swimming pool, and children’s pool.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.