Hospitality Service Expert- Casual

LGH Hotels Management; Liverpool; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading hotel management company in Liverpool is seeking a Hospitality Service Expert for a dynamic and flexible role covering various departments. Responsibilities include ensuring exceptional guest service, adapting to different roles, and maintaining hotel standards. The ideal candidate will have strong communication skills, a customer service background, and be fully flexible with working hours. Join a team dedicated to providing outstanding guest experiences.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free legal & money advice

Counseling sessions

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Proven experience in customer-facing roles, ideally in hospitality.
• Excellent literacy and numeracy skills.
• Strong communication and problem-solving abilities.

Responsibilities

• Work across various departments as needed.
• Ensure exceptional service and hotel maintenance.
• Adapt to different tasks and challenges flexibly.

Skills

Customer service experience

Numeracy skills

Communication skills

Problem-solving skills

Organization and planning

Flexible working hours

Can-do attitude

English language understanding

Job description

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Hospitality Service Expert- Casual, Liverpool

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Client:

LGH Hotels Management

Location:

Liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

af62ff48a3cd

Job Views:

12

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

The Opportunity

Join Our Team in a Truly Flexible Role!

Are you ready for a dynamic and versatile position? We're looking for someone to work across the entire hotel operation, stepping in wherever the business needs you—whether it's Reception, Conference & Events, Restaurant and Bar, or Housekeeping.

What You'll Do:

• Be Everywhere: Work multi-functionally across various departments, ensuring smooth operations and exceptional service.
• Deliver Excellence: Personally ensure our guests always receive top-notch service and that all aspects of the hotel are maintained and presented to the highest standard.
• Adapt and Thrive: Embrace the flexibility of the role, adapting to different tasks and challenges as they arise.

Why Join Us?

Be part of a team dedicated to providing exceptional guest experiences and maintaining the highest standards. If you're ready for a flexible and dynamic role, we want to hear from you!

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Proven experience of working in a customer facing role, such as F&B, reception, meeting & events, housekeeping etc. Ideally gained within the hospitality sector
• Excellent level of numeracy and literacy skills
• Excellent oral and written Communication skills
• Excellent problem-solving skills and attention to detail. With the ability to work under pressure
• Strong Organisation and Planning skills and the ability to prioritise appropriately.
• Fully flexible with working hours/shifts
• Possess a can-do attitude.
• Good understanding of the English language

Hotel

Sat within a row of converted Grade II listed Georgian terraces is ourLiverpool Inn part of the Sure Hotel Collection by Best Western By Best Western. Built during the city’s maritime boom years. Tucked into the impressive University District close to the Metropolitan Cathedral, we’re just a mile from the famous Albert Docks.

Plus the hotel is within easy reach of the Tate Modern and other museums, theatres like the Empire, Everyman and Royal Court, and the fabulous shopping of Peter’s Lane and the Cavern Quarter, alongside a smorgasbord of top-notch cafes, bars and restaurants.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.