Hospitality Service Expert- Casual

LGH Hotel Management Ltd; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel management company is seeking a Hospitality Service Expert in Liverpool. This role involves working across multiple hotel operations, including reception, events, and housekeeping, ensuring exceptional service. Ideal candidates should have a strong customer service background and excellent communication skills. The position offers a flexible work schedule and a variety of employee benefits.

Benefits

Employee discounts on hotel rates

Shopping discounts

Eye care

Free meals on duty

Free parking

Wellbeing support

Qualifications

• Proven experience in a customer-facing role, ideally in the hospitality sector.
• Excellent level of numeracy and literacy skills.
• Strong problem-solving skills and attention to detail.
• Ability to work under pressure.
• Fully flexible with working hours.

Responsibilities

• Work multi-functionally across various departments.
• Ensure guests receive top-notch service.
• Adapt to different tasks and challenges.

Skills

Customer service experience

Numeracy and literacy skills

Oral and written communication skills

Problem-solving skills

Organizational and planning skills

Flexibility in working hours

Can-do attitude

Understanding of English language

Job description

Hospitality Service Expert- Casual

Liverpool Inn Sure Hotel Collection by Best Western

The Opportunity

Join Our Team in a Truly Flexible Role!

Are you ready for a dynamic and versatile position? We're looking for someone to work across the entire hotel operation, stepping in wherever the business needs you—whether it's Reception, Conference & Events, Restaurant and Bar, or Housekeeping.

What You'll Do:

• Be Everywhere: Work multi-functionally across various departments, ensuring smooth operations and exceptional service.
• Deliver Excellence: Personally ensure our guests always receive top-notch service and that all aspects of the hotel are maintained and presented to the highest standard.
• Adapt and Thrive: Embrace the flexibility of the role, adapting to different tasks and challenges as they arise.

Why Join Us?

Be part of a team dedicated to providing exceptional guest experiences and maintaining the highest standards. If you're ready for a flexible and dynamic role, we want to hear from you!

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Proven experience of working in a customer facing role, such as F&B, reception, meeting & events, housekeeping etc. Ideally gained within the hospitality sector
• Excellent level of numeracy and literacy skills
• Excellent oral and written Communication skills
• Excellent problem-solving skills and attention to detail. With the ability to work under pressure
• Strong Organisation and Planning skills and the ability to prioritise appropriately.
• Fully flexible with working hours/shifts
• Possess a can-do attitude.
• Good understanding of the English language

Hotel

Sat within a row of converted Grade II listed Georgian terraces is our Liverpool Inn part of the Sure Hotel Collection by Best Western By Best Western. Built during the city’s maritime boom years. Tucked into the impressive University District close to the Metropolitan Cathedral, we’re just a mile from the famous Albert Docks.

Plus the hotel is within easy reach of the Tate Modern and other museums, theatres like the Empire, Everyman and Royal Court, and the fabulous shopping of Peter’s Lane and the Cavern Quarter, alongside a smorgasbord of top-notch cafes, bars and restaurants.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.