Hospitality & Premium Area Supervisor & Manager - Etihad Stadium - Manchester, Greater Manchester

Co-op Live; Greater Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading company in the hospitality sector seeks a Hospitality & Premium Area Supervisor & Manager for the Etihad Stadium, Manchester. The role involves team leadership, bar operations oversight, and ensuring compliance with health and safety standards. The position offers a starting salary of £13 to £20 per hour, depending on the area and role allocated. The applicant must have experience in hospitality, particularly in leading teams, and a strong understanding of bar operations.

Qualifications

• Proven experience in leading high-performing teams in hospitality.
• Strong understanding of bar operations and licensing.
• Confident in handling guest feedback professionally.

Responsibilities

• Build a high-performing team environment with collaboration.
• Oversee bar and service operations during events.
• Maintain safety and compliance standards.

Skills

Team Leadership

Bar Operations

Health & Safety Compliance

Guest Communication

Job description

Hospitality & Premium Area Supervisor & Manager - Etihad Stadium - Manchester, Greater Manchester

Role Overview

Job Title: (Casual) Hospitality & Premium Area Supervisor & Manager

Location: Etihad Stadium / Co-op Live

Department: Hospitality

Reporting To: Lead Hospitality Manager / Premium Outlet Manager

Employment Type: Permanent

Salary: £13 - £20 (depending on area and role allocated)

About Us

Eastlands Venue Services Limited is a joint venture between City Football Group (CFG) and Oak View Group (OVG).

We deliver high-quality catering and hospitality services year-round across the Etihad Stadium and Co-op Live arena, supporting events for Manchester City Football Club and some of the biggest names in entertainment.

With a growing team of over 80 permanent staff and around 3,000 casual workers, through teamwork, innovation and excellence we support 150+ live events annually. The Etihad Campus is evolving into a world-class entertainment destination, creating exciting new opportunities -and we’d love for you to be part of our team!

About the Role

You’ll play a key role in shaping team culture, maintaining high operational standards, and driving performance across service, compliance, and safety. Whether it’s managing the floor during a sold-out event day, developing team members, or overseeing stock and licensing procedures – your focus will be on delivering excellence and building a motivated, service-driven team.

Day to Day Key Responsibilities

• Team Culture & Leadership – Build a supportive, high-performing team environment with strong collaboration.
• Team Development – Identify and nurture talent to help team members grow.
• Performance Management – Hold honest conversations around performance, offer support, and take action when needed.
• Bar Operations – Oversee the bar team to deliver fast, compliant, high-quality service, including managing licensing, allergen procedures, and legal paperwork.
• Guest Experience – Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.
• Safety & Compliance – Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.
• Event Setup & Close – Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.
• Labour Management – Manage staffing levels to meet demand and control costs, reducing hours when appropriate.
• Equipment Maintenance – Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.
• A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player.

Qualifications & Skills

Experience & Skills:

• Proven experience leading and developing high-performing teams in a hospitality environment (restaurants & bars).
• Strong understanding of bar operations, licensing, and health & safety compliance
• Confident handling guest feedback and resolving issues calmly and professionally
• Comfortable using systems for reporting maintenance and ensuring paperwork is up to date

Leadership & Communication:

• Leads by example with a positive, hands-on approach
• Clear, confident communicator — with both team and guests
• Comfortable giving constructive feedback and holding others accountable

Mindset & Attitude:

• Calm under pressure, solutions-focused, and adaptable
• Passionate about delivering great guest experiences
• Takes ownership and sees things through to the finish
• Detail-oriented, especially around standards, cleanliness, and compliance

Desirable (but not essential):

• Personal licence holder
• Experience with events or high-volume venues

Applications Deadline

All applications must be submitted by 30^th July.

How to Apply

Please submit your CV with the subject line "Job Title” Applications - [Your Name]”

Be You. With Us.

We’re committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to thrive.

Wherever you come from, and wherever you're going — we’d love to hear from you.

Eligibility and Pre-employment Checks

All applicants must be aged 18 or above, eligible to work in the UK, and willing to undergo a DBS check. These steps help us ensure a safe and compliant working environment for everyone.