Hospitality Operations Manager - Monday - Friday

Compass Group UK & Ireland; London; On-site; GBP 42,000; Full time

Job summary

A leading hospitality company in London is seeking a passionate Hospitality Operations Manager to lead their catering operations at a prestigious site in Canary Wharf. This role involves team management, customer service, and financial oversight, offering competitive salary and benefits. Join a diverse team committed to innovation and excellence in the hospitality industry.

Benefits

Personal development and training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Private medical coverage

Eye care

Wellbeing programs

Volunteering days

High street discount vouchers

Qualifications

• Passionate about hospitality and team leadership.
• Experience in managing a hospitality team within budgetary guidelines.
• Knowledge of compliance with health and safety regulations.

Responsibilities

• Organize and control all aspects of the hospitality catering operation.
• Manage team performance and ensure service delivery meets standards.
• Forecast profit targets and engage with customers to maximize revenue.

Skills

Customer service

Team management

Budget management

Job description

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Job Introduction

At Vacherin, we celebrate diversity and embrace individuality. We genuinely like the people we work with and love coming together to reset, refresh, and have fun. We empower our people through togetherness, giving them the chance to shine and unlock their potential, fueling our strength and growth.

We are looking for a passionate Hospitality Operations Manager to join our award-winning hospitality team at a B&I site in Canary Wharf, located at E14 5EY. The salary is £41,560 per annum, working 40 hours per week, Monday to Friday.

Purpose

• Organize and control all aspects of the hospitality catering operation in line with strategic growth and profitability plans.
• Manage and control all aspects of the business within budgetary guidelines, complying with client, company, and statutory regulations.
• Engage proactively with customers and adapt offerings to maximize revenue.
• Develop and train a motivated team of 10-15 staff, including 7 direct reports, focused on customer service and contractual requirements.
• Forecast business areas, highlight risks to profit targets, and share successes to maximize group profitability.

Key Responsibilities

• Ensure compliance with health & safety, hygiene, and fire regulations at all times.
• Maintain high standards of cleanliness and hygiene according to regulations.
• Ensure team members wear appropriate dress or uniforms.
• Promote staff health and wellbeing.
• Act upon all company and client contracts in the best interest of the business.
• Provide financial and operational performance reports as required.
• Maintain a positive and helpful attitude throughout working hours.
• Follow recognized company procedures outlined in manuals.
• Seek new business opportunities and improve overall service delivery.
• Ensure food production meets high quality and service standards, incorporating current trends and commodities.
• Coordinate team efforts to deliver high-standard service daily.

Benefits

Working with Vacherin offers numerous perks, including:

• Personal development and training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical coverage
• Eye care
• Wellbeing programs, including Employee Assistance and salary finance
• Family support
• Social events and leadership communication
• Holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition and long service awards
• High street discount vouchers

Vacherin became part of CH&CO Catering Group Ltd in 2021. Our values include Partnerships, Innovation, Integrity, Quality, and Fun.

About Us

As part of Compass, we serve around 6,000 venues, helping to feed people, fuel progress, and forge connections. Join us for a rewarding career with industry-leading pay, perks, and development opportunities at one of the UK's largest businesses.

Job Reference: com/0407/42506001/52694307/SU #Vacherin

Compass Group UK&I is committed to fostering an inclusive environment where everyone can be themselves and has equal opportunities to advance. We celebrate diversity and aim to make all colleagues feel valued, empowered, and able to thrive.