Hospitality - Operations Manager

Tate; Chipping; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Hospitality Operations Manager to lead their hospitality function. This role is crucial for ensuring visitors receive exceptional standards in catering, accommodation, and customer service. The successful candidate will oversee hospitality operations, ensuring compliance with Health & Safety and Food Standards while fostering a positive workplace culture. Ideal candidates will have strong communication skills, budget management experience, and a commitment to equality and diversity. Join this innovative environment where your leadership can make a significant impact on guest experiences.

Benefits

25 days holiday

Workplace pension scheme

Additional staff benefits

Qualifications

• Proven track record in hospitality management and excellent customer service skills.
• Strong administrative and organizational abilities with budget management experience.

Responsibilities

• Lead the hospitality department to deliver excellent customer service.
• Manage the hospitality operations budget and oversee project budgets.

Skills

Hospitality Management

Customer Service

Budget Management

Organizational Skills

Communication Skills

IT Skills

Tools

Microsoft Office

Job description

Location: Hitchin, Hertfordshire

Salary: £30,000-£35,000 per annum, dependent on experience

Contract Type: Permanent, Full-Time (35 hours per week)

Benefits: 25 days holiday, workplace pension scheme, and additional staff benefits

About the Role:

My client is seeking a dynamic and experienced Hospitality Operations Manager to lead their hospitality function. This role is pivotal in ensuring that all visitors receive exceptional standards of catering, accommodation, and customer service. The successful candidate will be responsible for overseeing the hospitality operations, ensuring compliance with Health & Safety and Food Standards, and contributing to a positive workplace culture.

Key Responsibilities:

1. Lead the hospitality department in delivering excellent customer service.
2. Review and develop hospitality operations practices for efficiency.
3. Maintain and develop staff training programmes.
4. Ensure compliance with Health & Safety, Food Standards, and Licensing requirements.
5. Manage procurement, stock management, and bar operations.
6. Oversee relationships with key suppliers and monitor staffing levels.
7. Address feedback from participants and visitors.
8. Provide activity reports to senior management.

Finance Responsibilities:

1. Manage the hospitality operations budget.
2. Oversee project budgets and monitor food costs.
3. Review contracts for value for money.

Management Responsibilities:

1. Line manage the Head Chef and House Team Leader.
2. Develop and implement effective systems and processes.
3. Coordinate planning with the Campus Operations Manager.

About You:

The ideal candidate will have a proven track record in hospitality management, excellent customer service skills, and strong administrative and organisational abilities. You will be a self-starter with an eye for detail, capable of working flexibly and autonomously. Strong communication skills, budget management experience, and a commitment to equality, diversity, and inclusion are essential.

Essential Criteria:

1. Experience in hospitality management, preferably in a hotel or residential setting.
2. Proven track record in delivering excellent customer service.
3. Strong administrative and organisational skills.
4. Excellent people skills and the ability to create good working relationships.
5. Budget management and planning experience.
6. Strong IT skills, particularly with Microsoft Office.
7. Knowledge of Health & Safety and Food Standards compliance.

Desirable Criteria:

1. Personal licence holder.
2. Contract management and negotiation skills.
3. Understanding of premises licensing.

Feel free to adjust any details as needed.