Hospitality Operations Manager

DFL; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports club in the UK is seeking a Hospitality Operations Manager to oversee the delivery of premium matchday experiences. You will coordinate with catering partners and ensure high standards of service, with responsibilities including managing events and guest relations. The ideal candidate will have significant experience in hospitality operations and a passion for customer service. A flexible work schedule, including evenings and weekends, is required.

Benefits

Competitive salary

Employee benefits

Opportunities for career development

Qualifications

• Experience in delivering operational hospitality events in the sporting industry.
• Ability to manage or supervise a team with high customer service standards.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Lead delivery of operational processes on matchdays.
• Communicate between internal and external providers for matchday operations.
• Manage multiple projects while ensuring best-in-class guest experiences.

Skills

Operational hospitality event management

Customer service

Multitasking

Empathy

Job description

1. The Department

The Venue Operations team are responsible for the delivery of matchday hospitality and premium experiences.This is an exciting time to join the team as we have expanded our range with over 15 areas and around 5,000 hospitality covers. We are continuing to grow - offering world-class, premium experiences in the Premier League in an unrivalled atmosphere, helping our guests create the kind of matchday memories that last a lifetime.

2.The Role

We have an exciting opportunity for a Hospitality Operations Manager to join our team working between Bodymoor Heath Training Ground and Villa Park. The role will work closely alongside Levy, our Club’s catering and hospitality partner who are responsible for our food and beverage operation, to ensure smooth service delivery, championing new ideas and working collaboratively to offer exceptional standards. A prime focus of this role will be being present on a matchday or event day to lead the delivery and management of the full operational process.

You will liaise and communicate between the internal and external providers that support our matchday operation whilst looking at things from a guest perspective, ensuring our experiences are best in class. You will support and liaise with other departments regarding feedback and communication. This will be a busy role in a fast-paced environment requiring managing multiple projects with a real opportunity to contribute to creating and delivering a best-in-class experience

For further information about the Role, please see the Role Profile.

3.The Person

You will need to have experience of delivering operational hospitality events and managing or supervising a team to deliver exceptional events with a high level of customer service, ideally in the sporting industry. You will need to have a keen eye for detail and process whilst being able to think about guest experience. You also need to be empathetic, able to support and resolve any complaints or concerns as and when required. You will need to be organised, with the ability to multitask and prioritise in a dynamic environment.

You will need to be available to work flexibly including Men’s, Women’s, Academy matchdays and any other Club events as and when required which will include evenings and weekends.You will also need to hold a full, UK driving licence and have access to your own vehicle to travel between our Club sites; Villa Park, London Office and Bodymoor Heath Training Ground.

4. Why join us?

There has never been a better time to join Aston Villa Football Club.Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us!

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding