Hospitality Operations Lead: Conferences & Events

Compass Group UK; England; Presencial; GBP 34 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Contributory pension

Career development

Digital GP access

Travel discounts

Shopping discounts

Cinema tickets

Cash rewards

Wellbeing classes

Discount sharing

5 days a week

Resumo da oferta

Sussex Uni Food, part of Compass Group, seeks an experienced Hospitality Operations Manager to lead conferences, events, banqueting, and delivered hospitality across the University of Sussex campus.

The role is highly hands-on, working across venues to ensure exceptional service, coordinating logistics, and engaging with customers and teams. A strong hospitality background in hotels, conference venues, or catering is essential.

Qualificações

• Proven experience within hospitality operations, conference venues, hotels, banqueting, events, or contract catering.
• Experience leading operational hospitality teams.
• Strong conference and event coordination experience.
• Experience producing quotations and planning hospitality requirements.
• Excellent customer service and relationship management skills.
• Strong organisational and logistical planning abilities.
• Ability to work flexibly, including evenings and weekends when required.
• Excellent communication and problem-solving skills.
• Full valid UK driving licence.
• Ability to lift, move, and support the physical setup of hospitality events.

Responsabilidades

• Lead the day-to-day delivery of conference, banqueting, and delivered hospitality services across multiple campus venues.
• Ensure all hospitality bookings are delivered accurately, professionally, and on time.
• Oversee event setup, service delivery, room preparation, clearing, and post-event standards.
• Act as the operational lead for high-profile university functions, conferences, receptions, and VIP events.
• Drive exceptional customer experiences through consistently high service standards.
• Support out-of-hours, evening, and weekend events as required.
• Plan and coordinate hospitality requirements for conferences, meetings, academic events, summer schools, and external clients.
• Produce quotations and event proposals in line with customer requirements and budgets.
• Liaise with internal stakeholders, conference organisers, and external customers to ensure successful event delivery.
• Conduct event briefings and ensure all operational teams are fully prepared.
• Ensure venues are presented to the highest standards before, during, and after events.
• Manage the delivery of hospitality services across a wide range of campus locations.
• Coordinate logistics for food, beverage, equipment, crockery, cutlery, and service ware.
• Ensure hospitality orders are delivered accurately and within agreed service times.
• Continuously review service processes to improve efficiency, quality, and customer satisfaction.
• Recruit, train, develop, and motivate casual hospitality teams.
• Create a positive, customer-focused culture with strong service values.
• Lead by example and maintain a visible presence within the operation.
• Manage staffing levels to meet business demands and event requirements.
• Deliver team briefings and maintain clear communication across all event activities.
• Support the achievement of hospitality revenue and profitability targets.
• Identify opportunities to grow conference and hospitality sales.
• Monitor labour deployment and operational efficiency.
• Assist with menu development and hospitality package enhancements.
• Ensure excellent value for money while maintaining premium service standards.
• Maintain compliance with food safety, health and safety, allergen management, and company policies.
• Ensure all hospitality services operate in line with agreed service specifications and quality standards.
• Monitor customer feedback and implement improvements where required.
• Promote sustainability initiatives, waste reduction, and responsible sourcing practices.
• Drive company vehicles to support the movement of hospitality equipment and deliveries across campus and external locations.
• Ensure company vehicles are maintained, safe, and used in accordance with company policies.
• Support operational logistics during periods of peak demand.

Conhecimentos

Operations leadership

Hospitality experience

Event coordination

Quotation drafting

Customer service

Logistical planning

Descrição da oferta de emprego

Sussex Uni Food, part of Compass Group, seeks an experienced Hospitality Operations Manager to lead conferences, events, banqueting, and delivered hospitality across the University of Sussex campus.

The role is highly hands-on, working across venues to ensure exceptional service, coordinating logistics, and engaging with customers and teams. A strong hospitality background in hotels, conference venues, or catering is essential.