Hospitality Operations Event Assistant

Silverstone Medical Services; Silverstone; On-site; GBP 22,000 - 28,000; Full time

Job summary

Silverstone is seeking a proactive Hospitality Administration & Operations Assistant to support planning and delivery of events from concept to completion. You will coordinate logistics, assist with proposals and contracts, and maintain documentation for race day hospitality activities.

Ideal candidates will have strong customer service, excellent organisational skills and a full UK driving license. This onsite role offers opportunities to impact various teams and grow the hospitality offering

Qualifications

• Minimum of 1 year’s experience in an administrative role.
• Strong customer service and host skills.
• Excellent organisational and time management skills.
• Full clean UK driving licence.

Responsibilities

• Provide effective administrative and operational support to the Hospitality Department, assisting with the planning and delivery of events from concept through to completion.
• Support both Hospitality and Enclosure teams with the coordination of logistics, including supplier management, equipment hire, staffing, transport, and catering.
• Assist with the preparation of proposals and the setup of sales contracts for smaller club events.
• Support the Enclosure Manager with duties related to planning and delivery of enclosure products at events.
• Maintain comprehensive documentation for all aspects of race day hospitality events, including budgeting, site planning, security and stewarding, traffic management, catering, entertainment and AV.
• Record and communicate event information accurately to all internal and external stakeholders.

Skills

Customer service

Organisational skills

Communication skills

Problem solving

Team player

Attention to detail

Tools

Excel

PowerPoint

Word

Driving licence

Job description

To ensure the effective and efficient support in the planning and delivery of Silverstone’s hospitality department. In accordance with the company brief, company policies and procedures, and within agreed budget and profit margins. To support in the administration and planning duties across the department for the preparation, organisation, and delivery of Enclosures and Event Hospitality. Where necessary support wider business departments associated to the hospitality operation. You will help the hospitality team grow the events through introducing new ideas and concepts and ensuring that they are represented at the right events with the right target audience. Application Deadline October 09, 2026 Department Hospitality Event Delivery Employment Type Permanent - Full Time Location Silverstone Workplace type Onsite

Key Responsibilities

Administration & Operations

• Provide effective administrative and operational support to the Hospitality Department, assisting with the planning and delivery of events from concept through to completion.
• Support both Hospitality and Enclosure teams with the coordination of logistics, including supplier management, equipment hire, staffing, transport, and catering.
• Assist with the preparation of proposals and the setup of sales contracts for smaller club events.
• Support the Enclosure Manager with all duties related to the planning and delivery of enclosure products at events.
• Maintain comprehensive documentation for all aspects of race day hospitality events, including budgeting, site planning, security and stewarding, traffic management, catering, entertainment and AV, cleaning, temporary facilities, signage, host management, furniture, and emergency and contingency planning.
• Record and communicate event information accurately to all internal and external stakeholders, ensuring clarity and consistency.
• Liaise effectively with internal teams, suppliers, and clients to ensure smooth communication and timely task delivery.
• Assist with on-site event delivery, including setup, registration, guest liaison, and post-event breakdown.
• Maintain up-to-date event schedules, production timelines, and key documentation.
• Provide cross-departmental support within the hospitality environment as required, including customer service, ticketing, table planning, accreditation, and inventory management.
• Assist in compiling comprehensive event briefing packs for managers and supervisors.
• Record and distribute minutes and actions from operational meetings to ensure timely follow-up and completion.
• Ensure all reporting deadlines are met and deliverables are submitted accurately.
• Regularly review and update departmental processes and procedures to improve efficiency and consistency.
• Verify and store contractor documentation in compliance with site access and safety requirements.
• Work collaboratively within the wider team to balance workloads and ensure the commercial and operational success of events.
• Compile and file all relevant health and safety documentation for each event, reviewing to ensure all necessary details are included and compliant.
• Support additional business projects as required to contribute to overall departmental goals.

Cost/Budget Management

• Support the management of event budgets, ensuring purchase orders are raised promptly and financial records remain accurate and up to date.
• Assist in reporting event financials to relevant stakeholders, conducting post-event reconciliation and evaluation, and ensuring feedback informs continuous improvement.
• Liaise directly with internal and external suppliers and contractors to procure products and services efficiently, raising purchase orders in line with company financial procedures.

Systems

• Support the development and improvement of departmental systems and processes to enhance efficiency and data accuracy.
• Maintain accurate and timely recording of all hospitality and catering event information, ensuring it is clearly communicated to all relevant internal and external stakeholders.

Team Standards & Responsibilities

• Create a positive, proactive culture and environment within the department
• Always promote the professional image of the company by ensuring high standards of both professionalism and personal presentation
• Help to develop new ways and processes to excel the Hospitality offering at Silverstone Circuits

Key Relationships

• Hospitality Sales Team
• Catering Team
• Public Events Team
• Customer Service Team
• Ticketing Team
• Marketing Team
• Finance Department
• IT Department
• Venue Team
• External suppliers

Skills, Knowledge and Expertise

• Minimum of 1 years’ experience working in an administrative role
• Commercially and operationally minded with a hands‑on approach
• Ability to take ownership and problem solve, is proactive and self-motivated
• Works well as a team player and uses own initiative
• First class ‘host’ skills and passionate about customer service
• Excellent eye for detail, with strong organisational, time management & interpersonal skills
• Flexible approach in working hours – including weekends
• Advanced computer literacy in Microsoft products, especially in Excel, PowerPoint and Word documents
• Full clean UK driving licence
• Willing to go the extra mile in ensuring that customer requests and expectations are met
• Motivates and empower others to reach business goals by leading by example
• Be clear and articulate in oral and written communication
• An understanding of Risk Assessments and Health and Safety documentation desirable

About Silverstone

We’re Silverstone, the UK’s leading motorsport venue for over 60 years. You probably know us as the hosts of world‑class events, such as the Formula 1 British Grand Prix, MotoGP™ and Silverstone Festival.

As a true, one‑of‑a‑kind destination, we make people feel the thrill on and beyond the track. From unforgettable business experiences at our International Conference & Exhibition Centre, to unique getaways and iconic trackside views at Escapade - we work hard to ensure each and every one of our visitors can see our personality, touch our legacy and hear our heartbeat around every single corner. And we want you to be a part of it.

Hiring Process

Stage 1:

Applied

Stage 2:

Recruitment Team Review

Stage 3:

Hiring Manager Review

Stage 4:

1st Interview

Stage 5:

2nd Interview

Stage 6:

Offer

Stage 7:

Background Check

Stage 8:

Hired

Find out more

View all opportunities at Silverstone