Hospitality Operations and Systems Manager

JR United Kingdom; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading multi-site organization in hospitality seeks a strategic leader as the Hospitality Operations and Systems Manager in Stoke-on-Trent. This role focuses on overseeing IT systems integration and financial management, aiming to enhance service delivery through effective team leadership and technology use. The ideal candidate will possess extensive experience with hospitality IT systems and a commitment to operational excellence, navigating a dynamic and inclusive work environment.

Benefits

Competitive salary and staff benefits package

Generous annual leave

Opportunities for professional development

Access to wellbeing support and retail discounts

Qualifications

• Proven experience in hospitality or campus-based services operations.
• Strong knowledge of hospitality-focused IT systems (Kinetics, Procure Wizard, Agresso).
• Excellent leadership skills with a track record in team development.

Responsibilities

• Lead a team across hospitality administration, IT systems, and finance.
• Monitor financial performance through P&L analysis and budget management.
• Drive operational efficiency and customer experience improvements.

Skills

Leadership

Financial Management

Process Improvement

Stakeholder Engagement

Communication

Tools

Kinetics

Procure Wizard

Agresso

Job description

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Hospitality Operations and Systems Manager, stoke-on-trent

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Client:

Burman Recruitment

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Are you a strategic leader passionate about operational excellence in hospitality? Do you have hands-on experience with systems like Kinetics, Procure Wizard, and Agresso, and a talent for using technology to drive efficiency?

A large multi-site organisation is seeking a Hospitality Systems Manager to oversee administration, IT systems integration, and financial oversight within its fast-paced Hospitality Services function. This is a key role for someone eager to shape service delivery through smart, data-led operations.

Key Responsibilities

• Lead and manage a team across hospitality administration, IT systems, and finance.
• Kinetics (accommodation/event booking)
• Procure Wizard (procurement and stock control)
• Agresso (financial reporting and accounting)
• Monitor financial performance through P&L analysis, invoicing, and budget management.
• Drive process improvements to enhance operational efficiency and customer experience.
• Support service marketing and communications, including event coordination.
• Track and report on sustainability and performance metrics.
• Collaborate across departments to ensure compliance with health & safety standards.

Ideal Candidate Profile

• Proven experience in hospitality, facilities, or campus-based services operations.
• Strong working knowledge of hospitality-focused IT systems (Kinetics, Procure Wizard, Agresso or equivalents).
• Excellent leadership skills, with a track record of team development and performance management.
• Solid financial management capabilities, including reporting and forecasting.
• Strategic and proactive in planning and implementing process enhancements.
• Clear communicator with stakeholder engagement experience.
• A commitment to service quality, sustainability, and innovation.

What’s on Offer

• Competitive salary and staff benefits package
• 37-hour workweek with generous annual leave
• Supportive and inclusive working environment
• Opportunities for professional development and internal progression
• Access to staff perks including wellbeing support, retail discounts, and more