Hospitality Managers and Supervisors required at Birmingham Venues

Constellation Midlands; Birmingham; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading hospitality provider is seeking experienced Hospitality Managers and Supervisors for Birmingham football stadiums. Candidates should have a passion for excellence in service and leadership. Key responsibilities include overseeing hospitality areas, ensuring guest satisfaction, and managing teams. Successful applicants should have at least a year of experience in a similar role and excellent communication skills. This role offers competitive pay starting from £14.50 up to £19.20 per hour. Commitment to home fixtures required.

Benefits

Health & Wellbeing Support Programmes

Qualifications

• Proven hospitality experience for at least one year within a stadium setting.
• Strong leadership, communication, and organisational skills.
• Ability to work effectively in a fast-paced, high-pressure environment.

Responsibilities

• Overseeing and managing hospitality rooms and pass areas on match days.
• Ensuring exceptional guest experiences and high customer service standards.
• Leading and managing a team to ensure smooth operations in hospitality areas.
• Handling guest concerns or issues professionally and promptly.
• Maintaining high standards of organisation and service delivery.

Skills

Leadership

Communication

Organisational Skills

Customer Service

Job description

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Hospitality Managers and Supervisors required at Birmingham Venues, Birmingham

Location: Birmingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7d565321df2b

Job Views:

32

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

We are recruiting for experienced Hospitality Managers and Supervisors for our football stadiums in Birmingham. Do you have a passion for delivering excellent leadership and creating exceptional experiences for guests? Then we need you!

Locations: Birmingham City FC and Aston Villa FC

Pay Rates: Starting from £14.50 up to £19.20 depending on experience, the suite you work in, and position.

Availability: You must commit to at least 90% of home fixtures. While match days are mostly on weekends, midweek fixtures also occur.

Key Responsibilities:

• Overseeing and managing hospitality rooms and pass areas on match days.
• Ensuring exceptional guest experiences and high customer service standards.
• Leading and managing a team to ensure smooth operations in hospitality areas.
• Handling guest concerns or issues professionally and promptly.
• Maintaining high standards of organisation and service delivery.

Requirements:

• Proven hospitality experience for at least one year within a stadium setting.
• Strong leadership, communication, and organisational skills.
• Ability to work effectively in a fast-paced, high-pressure environment.

Why Work for Compass:

Platform, and Health & Wellbeing Support Programmes, including access to our resources.