Hospitality Manager - Nottingham Forest Football Club

Sodexo; Nottingham; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading hospitality company is looking for a Hospitality Manager to lead operations at The City Ground, home of Nottingham Forest FC. The role focuses on delivering world-class hospitality during events, driving guest satisfaction, and managing a passionate team. Candidates should have strong leadership experience in hospitality, excellent organizational skills, and knowledge of health and safety regulations. This role offers a salary of £30,000 - £33,000 per annum and excellent benefits.

Benefits

Mental health and wellbeing support

Employee Assistance Programme

Flexible work environment

Volunteering opportunities

Qualifications

• Proven experience in managing large-scale hospitality or event operations.
• Strong leadership and communication skills necessary to motivate a team.
• Excellent organizational and time management abilities.

Responsibilities

• Lead and inspire team to deliver exceptional service.
• Drive profitability and performance through effective management.
• Ensure compliance with health & safety, hygiene standards.

Skills

Leadership

Communication

Organisational skills

Time management

Budget management

Education

Food Hygiene Level 2 qualification

SIA Personal Licence

Job description

We're looking for a Hospitality Manager to lead front-of-house operations at The City Ground, home of Nottingham Forest FC. You'll deliver world-class hospitality on matchdays and event days, setting new standards for excellence while developing a team that thrives on energy, teamwork, and pride. As Hospitality Manager, you'll play a key role in driving guest satisfaction and commercial success. You will manage a diverse, passionate team delivering first-class service across matchday and non-matchday events from corporate boxes to conference banquets. This role suits a natural leader with a passion for people, service, and the buzz of live events. You will thrive under pressure, solve problems with calm confidence, and bring an eye for detail to everything you do.

Overview

At Sodexo Live!, we create unforgettable experiences. You'll join a brand that celebrates creativity, collaboration, and excellence, with opportunities to grow, learn, and make your mark at one of football's most iconic grounds. Join us at The City Ground and lead the charge in delivering exceptional matchday and event experiences.

What You'll Do

• Lead and inspire your team to deliver exceptional service across all hospitality and C&E events
• Drive profitability and performance through smart management of labour, sales, and expenses
• Oversee staffing operations and ensure effective team scheduling and compliance
• Maximise EPOS utilisation and ensure consistent operational efficiency
• Support recruitment, training, and development to build a high-performing hospitality team
• Promote and deliver events to the highest standards, ensuring every guest leaves delighted
• Maintain rigorous standards in health & safety, hygiene, and licensing compliance
• Act as a Duty Manager during events, ensuring smooth operations from start to finish

Qualifications & Experience

• Proven experience managing large-scale hospitality or event operations (stadia or venue preferred)
• Strong leadership and communication skills with the ability to motivate and inspire a team
• Excellent organisation and time management
• Knowledge of health & safety, food hygiene, and licensing regulations
• Experience working with budgets, labour control, and KPIs
• A hands-on approach with the confidence to make operational decisions on the spot
• Desirable: Food Hygiene Level 2 qualification
• Desirable: SIA Personal Licence

Location & Compensation

Nottingham Forest Football Club, The City Ground, Pavilion Rd, Nottingham, NG2 5FJ

Salary: 30,000pa - 33,000pa + excellent benefits

Hours: 40hrs pw, 5 days per week

Benefits & Development

• Unlimited access to an online platform offering mental health and wellbeing support
• Employee Assistance Programme with legal and financial advice and support for work- and personal-related issues
• Access to a free health and wellbeing app with rewards, 24hr virtual GP, and more
• The Discounts Scheme (24/7) and/or prepayment cashback card
• Money insights and financial benefits via Salary Finance Platform
• Retirement plan and death-in-service benefit
• Opportunities for career growth and development tools
• Cycle to Work Scheme
• Volunteering opportunities in the community
• Flexible and dynamic work environment