Hospitality Manager (Monday to Friday)

BaxterStorey; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent hospitality company in London is seeking an experienced Hospitality Manager to lead event operations. This full-time role involves delivering high-quality service, managing a dedicated team, and ensuring client satisfaction. Ideal candidates will have strong F&B knowledge and a proven ability to enhance customer experiences in a dynamic environment.

Benefits

50% discount across venues

Enhanced pension scheme

Up to 35 days annual leave

Employee assistance programme

Meals provided on shift

Birthday off

Access to gym facilities

Qualifications

• Track record in building strong relationships with clients.
• Ability to lead a team and deliver quality service.

Responsibilities

• Support the delivery of the Food & Beverage Events Operation.
• Oversee event operations and schedules.
• Ensure adherence to health and safety regulations.
• Monitor standards and deliver exceptional customer service.

Skills

Excellent product knowledge (food/beverage)

Experience in F&B operations

Positive demeanour and attitude

Professional conduct

Good time management

Team player

Excellent customer care skills

Job description

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Hospitality Manager (Monday to Friday), London

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Client:

BaxterStorey

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c3fa299767e2

Job Views:

17

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Company Description

Searcys are looking for a Hospitality Manager for one of its City Based venues. As a Hospitality Manager for Searcys you will lead on the events and private dining for the venue, you will have a proven track record in building strong relationships with clients and be able to lead a team to deliver quality service to our guests.

This is a Monday to Friday role, working closely with the General Manager on a wide variety of events including private dining and canape' functions.

This role will be based in a B&I contract.

As aHospitality Manager you will benefit from the following:

• 50% discount across Searcys venues
• Enrolment into the Searcys enhanced pension scheme
• Up to 35days annual leave
• Access to everyday discounts and communication portal
• Employee assistance programme
• Meals provided on shift when working within the venue
• Birthday off
• Access to gym facilities on site in the venue

Job Description

Position : Full Time

Salary : Competitive

40 hours a week

Key responsibilities

• To support with the successful delivery of the Food & Beverage Events Operation
• Play an integral role in the successful delivery of events across the site
• To work with the Hospitality team to plan, organise and deliver a successful operation of our events
• Ensure all events run as per the schedules laid out
• Act as an allergy champion
• Build positive working relationships & communication methods with key departments
• To brief the Hospitality team on all aspects of the business and to oversee the running of all assigned events
• To meet clients and ensure their customer journey is flawless with meeting them on arrival making sure that the event is as they require. Also ensuring that any changes/amendments on the day are communicated on to the relevant people where necessary.
• To assist in the development of the operations waiting team, making sure that they adhere to standards set out
• To ensure that all legislative and Government guidelines are adhered to, including (but not exclusively) The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, GDPR etc. within the areas of responsibility.
• To monitor on a daily basis the standards achieved in your department, to deliver exceptional customer service and levels of attention to detail.
• To monitor that all casual and agency staff present themselves correctly for duty and are well groomed whilst on duty.
• To carry out regular checks in the event areas for maintenance, housekeeping and other health and safety issues. Report these to the Facilities helpdesk.
• To ensure in house accounting policies are adhered to and food standard is monitored and beverages are controlled, including performing stock take in all areas including liquor, equipment and linen.
• To comply with all legal requirements with particular reference to (but not exclusively) fire regulations, security, licence requirements and any Local Authority or Client stipulations
• To make sure a coherent handover is submitted for the events and any issues escalated to the Hospitality Manager.

Qualifications

Experience/Skill Required

• Excellent product knowledge (food/beverage)
• Experience in F&B operations
• A positive demeanour and attitude to solve problems
• Leads by example by acting professionally at all times
• Takes the initiative
• Good time management
• Supportive / Team player
• Excellent customer care skills

Additional Information

Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.

Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.

If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!