Hospitality Manager - Canterbury

Compass Group UK & Ireland; Canterbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading catering company in Canterbury seeks a Hospitality Manager to oversee event catering across campus. The successful candidate will ensure high standards of service, manage a dedicated team, and liaise with clients to meet their requirements. This role offers opportunities for professional growth through a comprehensive benefits package and a commitment to sustainability.

Benefits

Contributory pension scheme

Career development programs

Healthcare benefits

Travel discounts

Food shop discounts

Cinema ticket discounts

Cash rewards program

Wellness classes

Qualifications

• Experience in a fast-paced hospitality environment is essential.
• Ability to manage and develop a team effectively.
• Strong understanding of catering and event management.

Responsibilities

• Manage catering for hospitality and events across campus.
• Work closely with clients to ensure expectations are met.
• Conduct regular training and stock taking for the team.

Skills

Team management

Clear communication

Customer service

Problem-solving

Job description

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Job Introduction

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

What you'll be doing:

As the Hospitality Manager you will be working in a fast-paced environment you will be at the centre of the operation ensuring that catering for hospitality and events across campus are delivered to a high standard In a prompt & efficient manner. Management of the team and clear communication skills are essential for this role as you will be expediting orders across campus, each with bespoke requirements.

Operational Focus areas

• Work closely with clients to ensure that all expectations are met from the conception to the delivery of all catering aspects of the event. Guiding them with knowledge of best practice and industry trends & insight
• Attend weekly meetings with the University sales team to aid the planning and delivery of events across campus. Monitoring the forecasted business and resources needed to deliver.
• Manage the delivered hospitality service across campus and develop the offer inline with Company objectives including Net zero by 2030, customer feedback and university sustainability policies
• Be the point of contact for the University sales team and ensure that menu's, costings, offers and SOPs are maintained and up to date
• Implement and develop Departmental SOPs across the different service levels that are on offer - Delivered Catering, Hosted Catering, Drinks Receptions, Sit Down Dinners, Bespoke events (Weddings etc)
• Respond to customer enquiries promptly to offer a flexible solution to meet their needs, building rapport and brand value in the process.
• Maintain high levels of Workplace and Food safety practices to work in a safe and efficient manner.
• Work with the Marketing manager to regularly produce and update materials and tools for the University sales teams to present to clients and deliver proposals.

More about the role:

Day to day Responsibilities

• Monthly Stock taking
• Recruit, develop and coach a team of 3 full time staff ensuring rotas are completed in a timely fashion within budget
• Maintain a clean and tidy working environment, reporting faulty equipment and ensuring team have the right tools for the job
• Regularly update the Bluerunner system with new products and offers to avoid menu fatigue
• Ensure billing is accurate and completed on time with the support of the finance team
• Monitor and action customer feedback to continually improve the service.

About Us

Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK.

Job Reference: com/2407/43152001/52752166/SU #Universities

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!