Hospitality Manager

Sodexo; Sheffield; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading hospitality service provider is seeking a Hospitality Manager to oversee front-of-house operations at a prominent venue. The ideal candidate will lead a team to deliver outstanding service, manage event logistics, and ensure compliance with industry standards. Competitive salary and flexible work environment offered.

Benefits

Mental health and wellbeing support

Employee Assistance Programme

Free health and wellbeing app

Discounts Scheme

Retirement plan membership

Learning and development tools

Flexible work environment

Qualifications

• Proven experience managing large-scale hospitality or event operations.
• Strong leadership skills to motivate the team.
• Knowledge of health & safety and food hygiene regulations.

Responsibilities

• Lead and inspire your team to deliver exceptional service.
• Drive profitability and performance through effective management.
• Ensure compliance with health & safety and licensing regulations.

Skills

Hospitality Management

Leadership

Communication

Organisation

Time Management

Education

Food Hygiene Level 2 qualification

Job description

Overview

Hospitality Manager – Nottingham Forest FC, The City Ground, Pavilion Rd, Nottingham, NG2 5FJ

Salary: £30,000pa - £33,000pa + excellent benefits • Hours 40hrs pw 5/7

At Sodexo Live!, we’re about creating moments that matter—whether it’s a matchday that thrills fans, a corporate gala that inspires, or a private event that leaves a lasting impression. We’re looking for a Hospitality Manager to lead front-of-house operations at The City Ground, home of Nottingham Forest FC, delivering world-class hospitality on matchdays and event days while developing a team that thrives on energy, teamwork and pride.

As Hospitality Manager, you’ll drive guest satisfaction and commercial success. You’ll manage a diverse, passionate team delivering first-class service across matchday and non-matchday events from corporate boxes to conference banquets. This role suits a natural leader with a passion for people, service, and live events, who thrives under pressure, solves problems calmly, and pays meticulous attention to detail.

Join a brand that celebrates creativity, collaboration, and excellence, with opportunities to grow, learn and make your mark at one of football’s most iconic grounds.

Join us at The City Ground and lead the charge in delivering exceptional matchday and event experiences.

What You’ll Do

• Lead and inspire your team to deliver exceptional service across all hospitality and C&E events
• Drive profitability and performance through smart management of labour, sales and expenses
• Oversee staffing operations and ensure effective team scheduling and compliance
• Maximise EPOS utilisation and ensure consistent operational efficiency
• Support recruitment, training, and development to build a high-performing hospitality team
• Promote and deliver events to the highest standards, ensuring every guest leaves delighted
• Maintain rigorous standards in health & safety, hygiene and licensing compliance
• Act as a Duty Manager during events, ensuring smooth operations from start to finish

For a full list of responsibilities please read the attached job description

What You Bring

• Proven experience managing large-scale hospitality or event operations (stadia or venue preferred)
• Strong leadership and communication skills with the ability to motivate and inspire a team
• Excellent organisation and time management
• Knowledge of health & safety, food hygiene, and licensing regulations
• Experience working with budgets, labour control, and KPIs
• A hands-on approach with the confidence to make operational decisions on the spot

Desirable:

• Food Hygiene Level 2 qualification
• SIA Personal Licence

What We Offer

• Unlimited access to an online platform offering mental health and wellbeing support
• Employee Assistance Programme for legal, financial, work-related, or personal issues
• Free health and wellbeing app with rewards and 24hr virtual GP
• The Discounts Scheme with 24/7 deals (open to friends and family)
• Money Insights and financial benefits via Salary Finance
• Retirement plan membership
• Death-in-Service benefit
• Learning and development tools to enable career growth
• Cycle to Work Scheme
• Volunteering opportunities in communities
• Flexible and dynamic work environment

Ready to be part of something greater? Apply today!

Sodexo Live! reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

We are committed to being an inclusive employer. We are a forces-friendly employer and welcome applications from diverse experiences, backgrounds and identities.

We’re a Disability Confident Leader employer and are committed to changing attitudes towards disability and ensuring disabled people have the chance to fulfil their aspirations.

Click here to read more about promoting an inclusive culture. The rewards and benefits guide is attached.