Hospitality Manager

Restaurant Associates; London; On-site; GBP 40,000; Full time

Job description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free meals
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Hospitality Manager

Salary: £40,000

We have an exciting opportunity for a Hospitality Manager to join our team at one of our RA contracts in London. Restaurant Associates, founded in New York 59 years ago, is dedicated to providing high-quality employee dining and hospitality in some of the UK’s premier workplaces. We believe in the power of food and drink to bring people together, fostering a productive and inspiring work environment.

In this role, you will be responsible for delivering exceptional service to our clients across various units, managing events, and maximising your team's potential. You'll take pride in training, supporting, and leading your team to achieve first-class service.

Key Responsibilities:

• Assist the General Manager with daily operations and act as a deputy in their absence.
• Oversee on-site services, including hospitality, catering, and cleaning.
• Maintain regular communication with clients as agreed.
• Develop action plans based on client satisfaction surveys.
• Promote the unit and represent Compass with pride.
• Ensure all client hospitality meets the highest standards and seek opportunities to upsell.
• Analyse and manage gross profit while maintaining accurate cost and sales records.
• Communicate customer requirements to all departments for effective planning.
• Adjust labour schedules in line with sales forecasts.
• Monitor and manage in-unit costs effectively.
• Ensure budgets are understood and adhered to, managing costs within budgetary constraints.

Ideal Candidate Profile:

• Management experience in hospitality.
• Proven track record in hospitality and events management.
• Passion for food and customer service, with strong financial and commercial acumen.
• Excellent written and verbal communication skills.
• Proficient computer skills.
• A proactive, 'can-do' attitude.
• Keen eye for detail.
• Strong leadership capabilities.

About Us
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/0204/98692001/52730577/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!