Hospitality Manager

LINESET; High Wycombe; On-site; GBP 42,000; Full time

Job summary

A charitable organization is seeking a Hospitality (Lifestyle) Manager in High Wycombe. The role involves overseeing hospitality services and events, managing staff, and enhancing resident experiences. Candidates should have extensive management experience and a focus on customer service. The position offers a competitive salary along with benefits including 33 days of annual leave, enhanced maternity/paternity leave, and more.

Benefits

33 Days Annual Leave

Enhanced Maternity & Paternity allowance

Enhanced employer pension contribution

Free Life Insurance

Free use to our on-site Gym

Qualifications

• Extensive experience in a management or senior role.
• Experience of achieving Key Performance Indicators (KPIs).
• Ability to work on your own initiative.

Responsibilities

• Oversee and manage activities, events, and catering services.
• Build and manage relationships within the Village.
• Ensure compliance with internal and external regulations.

Skills

Customer service focus

Event coordination

Leadership

Budget management

Communication

Organizational skills

Education

Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent

Job description

The ExtraCare Charitable Trust is recruiting for a Hospitality (Lifestyle) Manager on a 37.5 hours per week permanent contract at Hughenden Gardens Retirement Village in High Wycombe.

If you currently work or have experience, as an operations, hospitality or events manager within either hotels, restaurants, golf clubs or retirement living we would like to hear from you.

• Location: High Wycombe (on-site)
• Job type: Permanent
• Hours per week: 37.5
• Salary: £41,557pa
  
  

What will you do as our Hospitality (Lifestyle) Manager?

• You will be responsible for overseeing and line managing delegated functions of the service which include activities and events, Volunteers, Catering, Bar, Reception and the Gym.
• Build and manage relationships within the Village with staff, residents, volunteers, and network with the local community groups
• Bring your commercial experience to focus on delivering excellent customer service and to improve and exceed KPI's
• Ensure compliance for internal and external regulations
• Act as deputy to the Village Manager
• *This role is currently under review for evolution; however it will still remain a high level management position and a key integral part of the village structure*
  
  

Skills And Experience

Essential:

• Extensive experience in a management or senior role with a customer service or front of house focus
• Experience of achieving Key Performance Indicators (KPIs)
• Coordinating and delivering events within the Village
• Experience of leading and managing staff and volunteers within a commercial business
• Generating income and budget management (specifically profit and loss)
• Ability to communicate effectively with staff, residents, external customers and other key stakeholders
• Excellent organisational and time management skills
• Ability to work on your own initiative and develop new systems and processes
• Effective leadership and ability to motivate staff as well as implement a positive customer experience for residents
• Demonstrate strong business acumen
  
  

Desirable: -

• Experience of overseeing food and beverage functions, stock taking and ordering
• Experience of collecting and analysing customer feedback
• Experience of working in a retirement village setting or similar such as Golf Club, hotels and understanding the needs of our resident group
• The ability to think creatively in order to share a unique resident experience
• Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent in Hospitality/management
  
  

In return, you will receive a competitive salary plus an excellent benefits package which includes: -

• 33 Days Annual Leave (FTE) Pro Rata for Part Time
• Enhanced Maternity & Paternity allowance
• Enhanced employer pension contribution
• Eligible for Blue Light Card discounts
• Attendance Reward
• Free Life Insurance
• Free use to our state of the art on site Gym
• Buy And Sell Holiday
• Cycle2work Scheme
• Employee Assistance Program
• On site parking
  
  

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

Next steps

• Applications will be reviewed from w/c 11th August
• A brief telephone call with shortlisted candidates
• First in-person interview – dates TBC
• Second in-person interview and assessment - dates TBC
• Please provide your contact number and availability to call/interview in your covering letter
  
  

ExtraCare is committed to making our recruitment practices as inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.

Don't miss out! Click ‘apply' now to make a difference to the lives of older people as our Hospitality (Lifestyle) Manager.

*We reserve the right to close the vacancy early should the maximum number of applications be received*

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