Hospitality Manager

FreeSpirits; England; On-site; GBP 30,000; Full time

Job summary

A national private healthcare provider in the Brooke area is seeking a Hospitality Manager to enhance the resident experience. You will oversee hospitality operations, ensure high food service standards, and maintain a welcoming environment. The ideal candidate has a strong hospitality background, excellent communication skills, and a genuine interest in resident engagement. This role offers a salary of £30,000 per annum.

Qualifications

• Previous experience in a hospitality setting, preferably in a hotel.
• Genuine interest in engaging with residents and their families.
• Good time management and organizational skills.

Responsibilities

• Create a caring service experience aligned with family values.
• Foster a positive work environment focusing on teamwork.
• Deliver exceptional experiences for residents.
• Oversee food service operations and collaborate with the chef.
• Develop engaging activities for residents' interests and well-being.
• Maintain high cleanliness standards.
• Address maintenance issues promptly.
• Manage the hospitality budget effectively.
• Build strong relationships with residents and staff.
• Ensure compliance with health and safety regulations.

Skills

Excellent communication skills

Motivational skills

People skills

Organisational skills

Job description

£30,000 per annum

Brooke, Suffolk

Meridian Business Support is currently recruiting for a Hospitality Manager working for a national private healthcare provider in the Brooke area of Norfolk.

As the Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a healthy living food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level. If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.

Responsibilities

• Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
• Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
• Deliver exceptional experiences for residents, surpassing their needs and expectations.
• Oversee food service operations, collaborating closely with the chef for quality meals on time.
• Develop engaging activities promoting residents\' interests, fun, and well-being.
• Maintain a top-notch first impression experience and uphold high cleanliness standards.
• Address maintenance issues promptly to keep the facility in good condition.
• Manage the hospitality budget to meet revenue targets while controlling costs.
• Build strong relationships with residents, families, and staff to enhance community engagement.
• Ensure staff are well-trained and equipped for effective performance.
• Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Qualifications / Skills

• Previous experience with a hospitality background—preferably some hotel experience.
• Excellent communication, motivational and people skills.
• Genuine interest in engaging our residents and their families on a regular basis.
• Organisational skills with good time keeping.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.