Hospitality Manager

Signature; England; On-site; GBP 46,000 - 55,000; Full time

Job summary

A luxury care home in Ascot is seeking a Hospitality Manager to lead non-clinical operations and ensure exceptional dining experiences. The ideal candidate will have 1 to 2 years of supervisory experience in the healthcare, restaurants, or hotel industries, along with strong leadership and customer service skills. You will manage various departments, resolve complaints, and provide mentorship to your team. This role offers a competitive salary up to £55,000 and generous benefits including annual leave and training opportunities.

Benefits

Up to 30 days annual leave

Workplace pension

Private medical insurance

Free meals on shift

Employee Assistance Programme

Ongoing career training

Qualifications

• 1 to 2 years’ experience in a supervisory role in healthcare, restaurants or hotels.
• Positive attitude and proactive approach.
• Ability to build relationships with residents.

Responsibilities

• Oversee all non-clinical areas of the home.
• Manage the Food & Beverage service and housekeeping.
• Lead the team by example and facilitate training.

Skills

Supervisory experience

Customer service

Team leadership

Complaint resolution

Education

Industry relevant qualifications

Job description

Bring your wealth of service industry experience to a caring and supportive environment, one that makes a positive difference to people’s lives, when you join Signature Senior Lifestyle as a Hospitality Manager at our luxury care and nursing home in Ascot.

What Signature Offer

• Up to £55,000 per annum
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Workplace pension
• Free meals on shift for staff working 6+ hours
• Private medical insurance and company sick pay
• Life Assurance Scheme
• ‘Blue Light’ discount scheme eligible
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Staff recognition scheme – Purple Heart Award
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Commuting - 15 minute walk from Ascot train station

Your Role at Signature

At Signature we would like to work toward a “Care with Hospitality” approach. We are carefully setting the standards supported by learning and ongoing quality monitoring from the core of our service delivery model.

From our exceptional dining experiences to our luxurious environment, our Hospitality Manager oversees all non-clinical areas of our home. You’ll be responsible for managing & overseeing Food & Beverage service, Culinary (Kitchen), housekeeping, activities and front of house (Reception & Concierge), to ensure everyone who lives in and visits your home has the best possible experience.

Alongside the day to day running of your departments, ensuring your team are meeting the highest levels of service, you’ll be building relationships with residents, championing their experience, taking on board their feedback and managing their expectations. You’ll take the lead in resolving complaints and investigating incidents. You’ll manage the home’s budget and any costs associated with your teams, including provisions from external resources.

You’ll also be a supportive and caring leader. You’ll ensure your team has the right skills to meet the needs of your home, identifying and facilitating any training and development. You’ll lead by example, maintaining high standards and setting out clear expectations of each team member. You’ll also be their mentor and someone they can rely on in a difficult situation.

What we’re looking for

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.

As well as your dedication to providing exceptional service, 1 to 2 years’ experience in a supervisory role, ideally in healthcare, restaurants or hotels, industry relevant qualifications, and local market knowledge are all a big advantage.

About Signature

Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents’ lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.

Wake up to the know-how inside you. Apply to Signature Senior Lifestyle today.