Hospitality Manager

LINESET; Coventry; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading hospitality organization is seeking a Hospitality (Lifestyle) Manager to lead and oversee key service activities at a retirement village in Coventry. The ideal candidate will deliver exceptional customer service, manage teams effectively, and ensure compliance with safety standards. This role involves driving income opportunities by overseeing catering, retail, and volunteer programs while creating vibrant community experiences.

Benefits

33 Days Annual Leave

Buy And Sell Holiday

Free Life Insurance

Cycle2work Scheme

Attendance Reward

Free Use of Onsite Gym

Up to 9% employer pension contribution

Blue Light Card discounts

Enhanced Maternity & Paternity allowance

Qualifications

• Extensive experience in a management or senior role.
• Experience in achieving Key Performance Indicators.
• Ability to work on your own initiative.

Responsibilities

• Lead teams to deliver customer-focused services.
• Manage catering and bar services.
• Ensure compliance with health and safety standards.

Skills

Customer service focus

Leadership skills

Budget management

Effective communication

Organizational skills

Business acumen

Job description

Bring energy, ideas, and leadership to village life! Join Us as Hospitality (Lifestyle) Manager at Earlsdon Retirement Village

We are looking for a motivated, and proactive leader to lead and oversee key village service activities and volunteers to catering, retail, the bar, reception, and the gym — you'll be at the heart of it all. We're looking for someone who can deliver top-notch customer service, boost income with a sharp commercial eye, and keep everything safe, compliant, and thriving. Join us in creating better lives for older people every day.

As our Hospitality (Lifestyle) Manager, you will act as Deputy to the Village Manager, you'll step up in their absence and lead delegated teams to deliver high-quality, cost-effective services for residents. You'll drive customer service excellence, boost income with a sharp commercial eye, and make sure KPIs and safety standards are met.

Benefits

• 33 Days Annual Leave (FTE) Pro Rata for Part Time
• Buy And Sell Holiday
• Free Life Insurance
• Cycle2work Scheme
• Attendance Reward
• Free Use of Onsite Gym,
• Up to 9% employer pension contribution (5% employee)
• Blue Light Card discounts
• Enhanced Maternity & Paternity allowance

Are you ready to lead with energy and purpose? As our Hospitality (Life Style) Manager, you'll create opportunities that keep residents active, independent, and connected—while shaping vibrant village life every day.

Role Details

• Role : Hospitality (Lifestyle) Manager
• Hours : 37.5 Hrs
• Salary : £41,560.88 Per Annum
• Location : Earlsdon Park Village, Albany Road, Coventry, CV5 6JQ

Please note: Extracare does not participate in the current “UK Visa Sponsorship” scheme and we would not be able to facilitate sponsorship

As Hospitality (Lifestyle) Manager, you'll be the driving force behind exceptional hospitality experiences to carry out the following tasks:

Principal Responsibilities & Accountabilities

• Lead and inspire teams to deliver high-performing, customer-focused services across the village. You'll manage resources effectively, build strong relationships with staff and external partners, and champion best practice to keep services running to the highest standards.

Catering & Bar Lead

• Oversee catering and bar services to deliver high-quality food, drink, and customer experience while ensuring full compliance with health, safety, and hygiene standards. Manage budgets, monitor contracts, support events, and drive new income opportunities in collaboration with the Head Chef, Bar Team, and Village Manager.

Volunteers

• Line-manage the Volunteer Organiser to meet volunteer targets and drive recruitment locally and internally.
• Maintain a clear, robust volunteer programme outlining roles, responsibilities, and training.
• Ensure regular volunteer engagement, feedback, and support.
• Develop metrics to track volunteer impact on health and well-being.
• Help build partnerships with local organisations to grow a diverse volunteer base.

Activities, Gym And Reception

• Manage activity, gym, and reception staff to deliver high-quality service.
• Ensure varied, inclusive programmes and collaborative initiatives.
• Monitor budgets, compliance, and maximize efficiency.
• Track outcomes on health, well-being, and service impact.
• Maintain welcoming, skilled, and efficient reception operations.
• Allocate admin tasks to support smooth village operations.

Retail

• Manage rents, direct debits, arrears, and shop leases.
• Review and communicate competitive rental fees annually.
• Keep shop managers informed to foster an inclusive environment.
• Support implementation of cashless payments.
• Ensure liability insurance is in place and regularly updated.

Hospitality (Lifestyle) Manager Person Specification

• Extensive experience in a management or senior role with a customer service or front of house focus
• Experience of achieving Key Performance Indicators (KPIs)
• Coordinating and delivering events within the Village
• Experience of leading and managing staff and volunteers within a commercial business
• Generating income and budget management (specifically profit and loss)
• Ability to communicate effectively with staff, residents, external customers and other key stakeholders
• Excellent organisational and time management skills
• Ability to work on your own initiative and develop new systems and processes
• Effective leadership and ability to motivate staff as well as implement a positive customer experience for residents
• Demonstrate strong business acumen

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process

Closing Date : Friday, 17th October 2025

Interview Date : Rolling (as applicants come in)

ExtraCare reserve the right to close this advertisement early should the maximum number of applications be received.