Hospitality Manager

NHS; Chertsey; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury elderly care provider in Chertsey is seeking a Hospitality Manager to oversee non-clinical areas like food services and housekeeping. The role demands proven management experience, knowledge of hospitality standards, and a drive to deliver excellent customer service. The successful candidate will help maintain high standards of cleanliness and ensure a customer-centric experience in the care home environment. Shifts are Monday to Friday with occasional weekend duties.

Qualifications

• One to two years experience in a similar role in healthcare, restaurants, or hotels.
• Understanding of the Hotel & Care industry standards, policies, and procedures.

Responsibilities

• Ensure high standards of service in hospitality including activities/events and housekeeping.
• Maintain cleanliness and aesthetics throughout the home environment.
• Plan and prioritize work effectively for the team.

Skills

Management experience

Customer service orientation

Knowledge of hospitality standards

Education

Industry-relevant qualifications

Job description

The Hospitality Manager role at Avery Healthcare is responsible for overseeing and effectively managing all non-clinical and care-related areas of the home, including food and beverage services, housekeeping, activities/events, and reception. The successful candidate will have previous experience in a management/supervisory role, with one to two years' experience in a similar role and knowledge of the hotel and care industry standards, policies, and procedures.

Main duties of the job

As the Hospitality Manager, your focus will be on delivering a customer-centric experience at Avery while ensuring that residents' needs are fully integrated and supported. You will be responsible for maintaining high standards of cleanliness and aesthetics throughout the home environment, including the garden and outdoor areas, and for following the Standard Operating Procedures to consistently deliver Avery's brand standards throughout the home. You will also need to ensure that all work is planned, prioritised, and delegated effectively to accommodate the resource and skill base of the team.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of 'creating meaningful lives together'. They are committed to creating a supportive and inspiring environment where employees feel valued and empowered every day.

Job responsibilities

Key Responsibilities:

• Ensure that effective working practices to deliver high standards of service are adopted within all areas of hospitality including activities/events, housekeeping, food and beverage services and reception
• Maintain high standards of cleanliness and aesthetics throughout the home environment including the garden and outdoor areas
• Follow the Standard Operating Procedures to consistently deliver Avery's brand standards throughout the home
• Ensure that all work is planned, prioritised and delegated effectively to accommodate the resource and skill base of the team

Requirements:

• Previous experience in a management/supervisory role
• One to two years experience in a similar role and experience of working in healthcare, restaurants or hotels
• Understanding of the Hotel & Care industry standards, policies and procedures
• Industry-relevant qualifications or equivalent

Avery Healthcare offers a supportive and inspiring environment where employees feel valued and empowered every day. The company is committed to helping employees grow in a caring, supportive environment, with opportunities to learn and develop throughout their career.

Working Details:

Shift Details: 09-17, 50 hours per week. The role requires working Monday to Friday, with occasional weekend duties as a duty manager or on call. A DBS Disclosure check is required, and proof of eligibility to work in the UK is necessary.