Hospitality Manager

Quantum Care; Bushey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused care provider in the UK seeks a Hospitality Manager to ensure high standards for residents' hospitality services. This full-time position involves organizing hospitality functions, managing staff, and enhancing the residents' dining experience. Candidates should have NVQ Level 4 in Hospitality Management and experience in similar roles. The company offers competitive salaries, career development, and various employee benefits.

Benefits

Competitive salaries with enhancements at Bank Holidays

Career development opportunities

First class in house training

Free Employee Assistant Programme

Company Pension Scheme

Free DBS check and uniform

Access to retail discounts

Refer a friend scheme of £500

Qualifications

• Minimum 3 years’ experience in the same or similar role.
• Experience managing training and setting standards for staff.

Responsibilities

• Ensure residents are provided with an exceptional living environment.
• Organise hospitality services according to residents' needs.
• Manage the rota for housekeeping, maintenance, and catering.

Skills

Leadership

Communication

Customer Service

Education

NVQ Level 4 in Hospitality Management

NVQ Level 4 in Health and Social Care (desirable)

Job description

Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex. We need the right people to join us and provide the best possible care to our residents, offering support, maintaining dignity and assisting them to enjoy every day living in our Homes.

Full Time – 37 hours per week

An exciting opportunity has arisen for a Hospitality Manager to work collaboratively with colleagues to ensure the hospitality function of the Home is to a high standard and ensuring our residents receive a high quality, personal centered hospitality service that fits within the QC vision and values.

Responsibilities:

Ensure that all residents are provided with an exceptional environment to live in and
an experience that meets and exceeds their needs and expectations.
Organise a planned programme of hospitality related services in accordance with the
requirements of the residents at the Home liaising with team members and residents.
Organise and manage the rota for Housekeeping (including laundry), maintenance
and catering services and ensure the correct staffing level and deployment of team
members across the Home.
Work closely with the Chef Manager to ensure the food service experience meets the
full expectations of our residents. This will include the monitoring of the meal time
experience and working closely with the Residents and Staff to ensure the delivery of a fine dining experience in a timely and efficient manner.
Ensure that all maintenance and repairs are addressed promptly working
collaboratively with the Facilities Department to ensure the Home is maintained to a
high standard.
Ensure that all records relating to maintenance checks (internal and
external) are kept to evidence compliance with all external regulators.
Ensure the housekeeping function is effective, efficient, and maintains high standards
of cleanliness and hygiene throughout the home.
Requirements:

NVQ Level 4 or above in Hospitality Management (or
equivalent)
NVQ Level 4 or above in Health and Social Care (or
equivalent) is desirable
Minimum 3 years’ experience in the same or similar role within residential, hotel/ hospitality industry.
Experience in managing training and setting standards for all staff managed under the housekeeping and catering services.
If you believe this is the job for you, we would love to have you join our team and in return we will provide the following rewards & benefits:

Competitive salaries with enhancements at Bank Holidays
Career development opportunities and recognition of career milestones
First class in house training provided from day one
Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life
Company Pension Scheme (after 1 years’ service)
Free DBS check and uniform
Access to retail discounts and offers
Refer a friend scheme of £500 per referral

Terms and Conditions apply to all benefits
This is a great opportunity to join a well-established, values driven company that offers varied and rewarding work and opportunities for career progression. We welcome applications from a very diverse range of people who have the right to work in the UK. We are not able to offer sponsorship to candidates at this time.