Hospitality Host - Bristol Airport

CAVU; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Hospitality Hosts to join their Airport Hospitality Team. This role involves delivering exceptional customer service in award-winning airport lounges, ensuring a high standard of cleanliness and organization, and managing customer interactions effectively. With flexible shifts and a focus on team collaboration, this position offers a unique opportunity to contribute to a seamless travel experience for airport passengers. Join a dynamic workplace that values your contributions and offers fantastic career development opportunities in the aviation sector.

Benefits

Employee rewards portal with discounts

24-hour Employee Assistance Programme

MAG Pension scheme

Career development opportunities

Tax-free Airside shopping

Meals on duty

Free shuttle bus from city centre to airport

Qualifications

• Solid background in customer service or hospitality is essential.
• Must be a team player with excellent customer service skills.

Responsibilities

• Provide a meet and greet service to ensure world-class customer service.
• Maintain lounge facilities to high standards and manage customer records.

Skills

Customer Service

Numerical Skills

Analytical Skills

Teamwork

Flexibility

Tools

Microsoft Office

Job description

Hospitality Host - Bristol Airport

Job Type: Permanent & Temporary Contracts Available (Seven Months) - Full Time and Part Time Hours Available - 24, 30, 37.5 hours per week

Why CAVU?

For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU.

The Role

We are currently recruiting for Hospitality Hosts to join our Airport Hospitality Team. Our award-winning airport lounges offer an unrivalled passenger experience and are ranked as the number one common-use lounge in the US across TripAdvisor, Google, Yelp! and Facebook reviews.

Principal Accountabilities include:

• Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service.
• Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required daily standards check. Deal with and report on any discrepancies, together with recommendations for solution.
• Ensure accurate records are maintained of all Lounge customers including maintaining the database of all bookings.
• Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
• Prepare and serve alcoholic and non-alcoholic beverages according to product directions and in accordance with the alcohol licence.
• Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service, and guest areas.
• Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
• Dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
• Provide assisted service to guests during their stay with business services. Perform ‘back of house’ duties when catering staff members are not present or are busy, including but not limited to restocking food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy.

What will make you successful in the role?

• A solid background in general customer service, hospitality or retail.
• A team player with an absolute first-class approach to customer service.
• Numerical and analytical skills.
• Computer literate on mainstream PC applications including Microsoft Office.
• Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally.
• Willing to work on a flexible basis.

Please note you must be a minimum of 18 years old to comply with our alcohol service policy.

You will be required to work a range of shifts. Early shifts can start as early as 3am and late shifts finishing as late as 8pm. Our Lounges are open 7 days a week.

Benefits:

• Access to our employee rewards portal with discounts and savings.
• 24-hour Employee Assistance Programme.
• MAG Pension scheme which doubles your contribution.
• Fantastic career development opportunities – We are the UK’s largest Airport Operator!
• Tax-free Airside shopping in our departure lounge.
• Meals on duty.
• Free shuttle bus (A1 Flyer) from the city centre to the airport.

How do I apply?

Please submit your up-to-date CV.

Advert will close once sufficient applications are received.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity.