Hospitality Host

MAG (Airports Group); Liverpool City Region; On-site; GBP 23,000; Full time

Job summary

A leading hospitality brand at Manchester Airport seeks customer-focused individuals to join the team. Responsibilities include providing excellent service in the Escape Lounge and 1903 Lounge, ensuring quality standards are met, and maintaining accurate customer records. Candidates with a proven hospitality background and a commitment to customer satisfaction are encouraged to apply.

Benefits

Diversity & Inclusion initiatives

Mental health support

Flexible working hours

Qualifications

• Proven background in hospitality with high-end delivery.
• Excellent customer service approach.
• Ability to work independently and as part of a team.

Responsibilities

• Provide a meet and greet service to lounge users.
• Maintain lounge facilities and ensure high hygiene standards.
• Reconcile all monies taken and manage customer records.

Skills

Customer Service

Flexibility

Numerical Skills

Teamwork

Tools

Microsoft Office

Job description

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• £22,442.41 per annum (inclusive of 17.5% shift allowance)
  

Why CAVU?

For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU

The role

We currently have an exciting opportunity to join our Hospitality Team here at Manchester Airport. We operate the unique brands – Escape Lounge and 1903 Lounge where passengers can relax and enjoy our hospitality service before they board their flights.

We pride ourselves on giving our guests a first-class experience and we are now seeking customer focused individuals to join our team.

Principal Accountabilities include:

• Provide a meet and greet service to users of the Lounges
• Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations
• Deal with and report on any discrepancies, together with recommendations for solution.
• Ensure accurate records are maintained of all Lounge customers including consolidators, direct bookings and airline customers. Maintain a database of all bookings. Update and suggest improvements to the computer records to encompass new and extended business
• Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
• Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.
• Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service and guest areas.
• Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
• To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
• To work flexibly to the rota, typically shifts are confirmed at least two weeks in advance.

What will make you successful in the role?

We are looking or someone who has/is:

• A solid background in hospitality and service sectors, with a proven track record of high-end delivery
• A team player with an absolute first-class approach to customer service
• Experienced in and with demonstrable examples of flexibility across long trading days
• Numerical and analytical skills to process and interrogate data in order to provide performance information to deliver on budgets
• Computer literate on mainstream PC applications including Microsoft office
• Experience of working on own initiative

Please note you must be a minimum of 18 years old to comply with our alcohol service policy.

You will be required to work a range of shifts. Early shifts can start as early as 3.30am and late shifts can finish as late as 10.00pm. Our Lounges are open 7 days a week.

Benefits:

As a MAG employee you will have access to some great benefits including:

How do I apply?
Please submit your up-to date CV and a covering letter via our website detailing how you meet the role criteria.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing [e-mail]

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity