Hospitality Host

Kingsley Healthcare Group; Halesowen; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Induction & training

Career development

Employee assistance

Blue Light Card discounts

Loyalty holiday days

DBS disclosure paid

Uniform provided

Holiday pay premium

Job summary

Kingsley Healthcare Group is seeking a dedicated hospitality assistant at Gower Gardens Care Home in Halesowen. You will contribute to excellent customer experience through presentation and food service, supporting residents with warmth and professional care.

Reporting to the Hospitality Manager, the role requires previous hospitality experience, strong communication and organisational skills, and an eye for detail.

Qualifications

• Previous experience of hospitality essential with considerable experience in food and beverage service.
• Excellent communication and interpersonal skills are required.
• Strong organisational abilities and attention to detail are important.

Responsibilities

• To ensure there is always a focus on excellent customer experience through presentation and food service within the home.
• Reports to: Hospitality Manager/Home Manager

Skills

Hospitality experience

Communication

Interpersonal skills

Organisational skills

Attention to detail

Job description

About The Company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

About The Company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About The Role

To ensure there is always a focus on ensuring excellent customer experience, by ways of presentation and food service within the home.

Reports to: Hospitality Manager/Home Manager

Skills and attributes

• Previous experience of hospitality essential with considerable experience in food and beverage service
• Possess excellent communication, motivational and interpersonal skills
• Have good organisational skills
• An eye for detail

What will you gain?

You will have the satisfaction of working with, and being supported by, an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step

• Gower Gardens Care Home, Halesowen, West Midlands
• Pay:: £13.45 per hour
• Type: Permanent
• Shift: Mixed (Weekdays/Weekends)

Benefits

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme
• Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
• Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
• We’ll pay for your full DBS disclosure
• Your uniform will be provided – this is another cost that we think it’s essential that we cover for you.
• Enhanced rates of pay for bank holidays

Location

Set in the West Midlands town of Halesowen, Gower Gardens is a purpose-built, luxury care home offering residential and dementia care. Residents appreciate its stunning bedrooms, designed to hotel standards, and beautiful living areas including a cinema room and cafe.

31 Kent Road, Halesowen, West Midlands, B62 8PQ

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.