Hospitality General Manager | Lead Ops & Guest Service

Zachary Daniels; Southampton; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

30 days annual leave

Uniform provided

Pension and additional benefits

Job summary

Zachary Daniels is recruiting for a General Manager in Southampton for a leading hospitality brand. The role requires a passionate, people-focused leader to drive operational excellence and deliver an outstanding customer experience.

You'll manage a high-performing team, drive sales and profitability, monitor KPIs, and ensure Health & Safety and company compliance in a fast-paced environment.

Qualifications

• Experience as General Manager or similar in hospitality sectors.
• Proven ability to drive KPIs and manage costs.
• Strong leadership and people development skills.

Responsibilities

• Lead and develop your management team.
• Drive sales, profitability, and operational performance.
• Manage KPIs, labour costs, and productivity.
• Maintain high standards of customer service.
• Ensure Health & Safety and company compliance.
• Analyze performance and implement improvements.
• Support recruitment, training, and people development.

Skills

Leadership

People management

Customer service

Operational excellence

Team motivation

Job description

Zachary Daniels is recruiting for a General Manager in Southampton for a leading hospitality brand. The role requires a passionate, people-focused leader to drive operational excellence and deliver an outstanding customer experience.

You'll manage a high-performing team, drive sales and profitability, monitor KPIs, and ensure Health & Safety and company compliance in a fast-paced environment.